Technical Support Analyst

Swisslinx; Baar; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

Swisslinx is seeking a candidate early in their career for a hands-on role that blends technology, business analysis, product support and AI. You will take ownership of topics and drive them to completion, investigate issues and push initiatives forward with a proactive, self-starting approach.

This role combines application support, business analysis, system configuration and SQL scripting, with working exposure to Agentic AI to enhance how we support and develop the platform.

Qualifikationen

• Strong technical background and aptitude.
• Exposure to Oracle SQL.
• Comfortable investigating technical issues across applications and data.
• Willingness to use AI as part of day-to-day work.
• Strong communication skills engaging with users and stakeholders.

Aufgaben

• Application support and problem solving
• Business analysis and requirements gathering
• Technical analysis and investigation
• System configuration
• SQL scripting and data analysis
• Working with AI to improve support and development of the platform

Kenntnisse

Strong technical background

Oracle SQL

Investigating issues

AI in daily work

Tools

Agentic AI

Jobbeschreibung

Job Description

Our client is looking for a candidate relatively early in their career, ideally a developer or technically strong application support analyst who wants to broaden their career into a role combining technology, business analyst, product support and AI. that would be a self-starter and be able to take ownership of topics and drive them to completion as well as investigate and make decisions and move things forward.

This is a hands-on technical role working closely with and supporting the Product Owner.

The Role Will Cover a Mixture Of

• Application support and problem solving
• Business analysis and requirements gathering
• Technical analysis and investigation
• System configuration
• SQL scripting and data analysis
• Working with AI and Agentic AI to improve how we support and develop the platform

Requirements

Essential skills / profile:

• Strong technical background and aptitude
• Exposure to Oracle SQL
• Comfortable investigating technical issues across applications and data
• Either experience with Agentic AI or, importantly, a genuine interest and willingness to use AI as part of their day-to-day work
• Strong communication skills and comfortable engaging directly with users and stakeholders

Beneficial, But Not Essential

• Experience with Counterparty / Credit Risk and risk mitigation
• Business Analysis experience
• Previous client- or business-facing experience
• Development or scripting experience