Technical Integration Specialist

Jobgether; Schweiz; Remote; CHF 58,000 - 74,000; Full time

Benefits offered by this job

Competitive compensation

Fully remote work

Team offsites

Unlimited vacation

Home office stipend

Apple laptops provided

Training and development budget

Family benefits

Inclusive workplace

Job summary

Jobgether in Switzerland is seeking a Technical Integration Specialist to help e-commerce customers connect their websites and mobile apps to our AI-powered search and product discovery platform. You will combine API expertise, troubleshooting, and customer support to guide successful integrations and optimize catalog configurations.

Working with Customer Success and cross-functional teams, you will document workflows, improve onboarding, and contribute to technical documentation.

Qualifications

• Understanding REST-based web services and APIs.
• Excellent communication and interpersonal skills.
• Strong problem-solving and proactive issue resolution.
• Customer-focused mindset and responsive support.
• Familiarity with JSON/CSV and indexing concepts.
• Experience with debugging tools and API clients.

Responsibilities

• Guide onboarding and integration for e-commerce customers.
• Provide API and library guidance for REST integrations.
• Investigate and resolve integration issues with CS teams.
• Configure product catalog and index settings for search quality.
• Serve as technical contact and explain complex concepts clearly.
• Document interactions, recurring issues, and resolutions.
• Improve onboarding and support workflows.
• Collaborate cross-functionally to resolve complex questions.

Skills

REST APIs

Customer support

Communication

Problem solving

JSON/CSV

Debugging tools

Tools

Postman

Browser DevTools

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Technical Integration Specialist based in Switzerland.

Join an innovative, AI-powered technology environment transforming how consumers discover and purchase products online. As a Technical Integration Specialist, you will help e-commerce businesses seamlessly connect their websites and mobile applications to an advanced search and product discovery platform. You will combine technical troubleshooting, API expertise, and customer support to guide clients through successful integrations. Working closely with customers and Customer Success teams, you will resolve technical challenges, optimize product catalog configurations, and ensure reliable search experiences. You will also help improve onboarding processes and technical documentation, making integrations more efficient and accessible. This fully remote opportunity offers the flexibility to work from your preferred location, collaborate with talented international colleagues, and contribute to technology used by millions of online shoppers.

Accountabilities

• Customer onboarding and integration support: Guide e-commerce customers through the integration process, understand their technical requirements, and help connect their websites and mobile applications to the platform.

• API and library guidance: Provide clear technical guidance on REST APIs, integration best practices, and the use of open-source libraries.

• Technical troubleshooting: Investigate and resolve integration challenges in collaboration with Customer Success teams and other technical specialists.

• Product catalog and index configuration: Assist customers with uploading and configuring catalog data, including facets, searchable attributes, sorting options, and retrieving relevant search results.

• Customer communication: Act as a key technical contact for customers, responding promptly to inquiries and explaining technical concepts in a clear, accessible way.

• Documentation and knowledge sharing: Document customer interactions, recurring issues, and resolutions while improving integration guides and onboarding materials.

• Process improvement: Identify opportunities to streamline technical support workflows, improve onboarding practices, and enhance the overall customer experience.

• Cross-functional collaboration: Work with internal teams to address complex technical questions and ensure customers receive effective, timely support.

Requirements

• Proven experience in customer support, technical support, or a similar customer-facing technical role.

• Understanding of REST-based web services, APIs, and common integration best practices.

• Excellent communication and interpersonal skills, including the ability to explain technical concepts to non-technical audiences.

• Strong problem-solving skills, attention to detail, and a proactive approach to resolving technical issues.

• A customer-focused mindset and commitment to delivering responsive, high-quality support.

• Familiarity with structured data formats such as JSON and CSV, along with basic search and indexing concepts, is an advantage.

• Experience using debugging tools such as browser developer tools, API clients like Postman, and application logs is beneficial.

• Knowledge of A/B testing, client-side and server-side contexts, HTTP, and network request routing is desirable.

• Familiarity with open-source libraries, JavaScript web application development, and integration patterns is a plus.

• Ability to work collaboratively with customers and internal stakeholders in a dynamic, technology-focused environment.

• Willingness to learn new technologies and develop expertise in e-commerce search, product discovery, and platform integrations.

Benefits

• Competitive compensation: The advertised base salary is $70,000–$90,000 USD, depending on skills, knowledge, experience, and interview results. Compensation and employment arrangements applicable to Switzerland should be confirmed during recruitment.

• Fully remote work: Flexibility to work remotely, subject to applicable hiring and employment requirements.

• Supportive team culture: Collaborate with talented, empathetic colleagues who encourage professional growth and meaningful contributions.

• Regular team offsites: Opportunities to connect with colleagues and build strong working relationships.

• Flexible vacation policy: Unlimited vacation, with a strong encouragement to take at least three weeks off annually.

• Home office stipend: Financial support to help you create a comfortable and productive home workspace.

• Equipment provided: Apple laptops supplied to new employees.

• Professional development: An annual training and development budget to support continuous learning and career growth.

• Family benefits: Maternity and paternity leave for eligible employees.

• Inclusive workplace: A commitment to diversity, equity, and inclusion, with equal opportunities for candidates from all backgrounds.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.