Technical Implementation Lead

Jobgether; Schweiz; Remote; CHF 120,000 - 160,000; Full time

Benefits offered by this job

Competitive remuneration

Equity participation

Health & wellness

Remote work flexibility

Generous leave

Duvet days

Mental health days

International exposure

Professional development

Job summary

Jobgether is seeking a Technical Implementation Lead based in Switzerland to drive enterprise integrations for a global shipping and eCommerce platform. You will own the implementation lifecycle from discovery and design to go-live and handover, acting as the technical expert across APIs, data mapping, and integration patterns.

You will collaborate with sales, product, and customer success teams to define scope, prepare SoWs, and ensure on-time delivery with clear pricing and expectations.

Qualifications

• 5+ years in technical implementation, solutions architecture, or a comparable customer-facing role within enterprise SaaS.
• Expert, hands-on knowledge of REST APIs, webhooks, and integration patterns.
• Strong understanding of authentication mechanisms, including OAuth 2.0, SSO, and API keys.
• Proficiency with JSON, data mapping, and SQL, plus testing with Postman or Insomnia.
• Structured troubleshooting: HTTP status codes, rate limits, error handling, retries, and logs.
• Familiarity with integrations between ecommerce platforms, ERP, OMS, WMS, and shipping services.
• Experience defining scope, preparing SoWs, and managing multiple projects with clear boundaries on scope and pricing.
• Strong stakeholder management, plus ability to explain complex tech to non-technical audiences.
• Excellent technical writing and communication in English.
• Ability to use AI tools productively and review outputs for accuracy.

Responsibilities

• Lead technical discovery sessions with Enterprise Sales to map customer systems (eCommerce, ERP, OMS, WMS).
• Assess requirements and constraints to choose the best integration approach.
• Own solution architecture and design for APIs, webhooks, and data mapping.
• Present clear recommendations and guide customers to approved solutions.
• Define and approve SoWs with deliverables, go-live dates, and forecast volumes.
• Resolve technical questions using Postman/Insomnia and reproduce issues from logs.
• Lead kick-off meetings with customer engineering teams and stakeholders.
• Collaborate with Solutions Developers to align scope and verify SoWs.
• Manage multiple implementations with milestones, risks, and change requests.
• Oversee handovers to Customer Success with complete technical docs.
• Govern custom integrations and document costs and production deployments.
• Turn recurring questions into reusable docs and guidance.
• Identify product limitations and communicate improvements to Product/Engineering.
• Use AI tools wisely and ensure outputs are accurate and actionable.
• Maintain organization, scope, and delivery milestones across projects.

Skills

REST APIs

Webhooks

OAuth 2.0

SSO

JSON

SQL

API testing

Technical writing

Stakeholder management

English communication

Tools

Postman

Insomnia

Python

JavaScript

Celigo

Zapier

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Implementation Lead based in Switzerland.

This is an opportunity to lead complex technical implementations for enterprise customers using a global shipping and eCommerce technology platform. You will own the implementation lifecycle from pre-sales discovery and solution design through development, go-live, shipment migration, and customer handover. Acting as the primary technical expert, you will help customers integrate APIs, custom applications, and existing business systems into reliable shipping workflows. You will work closely with enterprise sales teams, solutions developers, product specialists, and customer success teams to deliver solutions that meet business needs. The role combines hands-on technical troubleshooting with project leadership, stakeholder management, and commercial accountability. You will manage multiple implementations simultaneously while ensuring clear scope, timelines, pricing, and delivery expectations. This is an ideal opportunity for an experienced technical professional who enjoys solving integration challenges and improving how businesses manage global commerce.

Accountabilities

As the Technical Implementation Lead, you will oversee enterprise integrations from initial discovery through successful deployment, ensuring technical solutions are clearly defined, commercially viable, and delivered according to agreed expectations. Your responsibilities will include:

• Lead technical discovery sessions alongside Enterprise and Strategic Sales teams, mapping customer systems such as eCommerce platforms, enterprise resource planning (ERP) software, order management systems (OMS), and warehouse management systems (WMS).

• Assess customer requirements, technical constraints, data flows, and product compatibility to determine the most suitable integration approach.

• Own solution architecture and design for each implementation, including API endpoints, webhooks, authentication, data mapping, and integration patterns.

• Present clear technical recommendations and guide customers toward an agreed solution that meets their requirements and aligns with platform capabilities.

• Define, prepare, and approve Statements of Work (SoWs) for projects involving APIs, custom applications, or platform customisations, specifying deliverables, go-live dates, forecast shipment volumes, and support arrangements.

• Resolve technical questions from customers and internal teams before sales completion and throughout implementation, using tools such as Postman or Insomnia to reproduce issues and investigate requests, responses, and logs.

• Lead technical kick-off meetings and ongoing discussions with customer engineering teams, technical contacts, and senior stakeholders.

• Partner with Solutions Developers to align on implementation scope and architecture, resolve technical blockers, and verify that delivered solutions meet the agreed Statement of Work.

• Manage multiple implementations concurrently, tracking milestones, dependencies, risks, change requests, and progress from contract signature through go-live and shipment volume migration.

• Own implementation escalations and develop recovery plans when projects encounter delays, technical issues, or shipment volumes below forecast.

• Coordinate structured handovers to Customer Success Managers and Customer Support teams, ensuring they have the technical documentation and context needed to support customers after launch.

• Maintain governance over custom integrations and builds, documenting supported solutions, associated costs, and the register of custom implementations in production.

• Turn recurring technical questions into clear documentation and reusable guidance to improve implementation efficiency.

• Identify product limitations and recurring integration challenges, communicating them to Product and Engineering teams with a clear business rationale for potential improvements.

• Use AI tools effectively to support implementation workflows, review generated outputs carefully, and translate technical findings into clear, actionable language.

Requirements

You will bring substantial experience in technical implementation, solutions architecture, or a similar customer-facing technical role, together with strong API integration expertise and the ability to manage complex projects. The ideal candidate will demonstrate:

• At least five years of experience in technical implementation, solutions architecture, or a comparable technical customer-facing role, including enterprise SaaS implementations.

• Expert, hands‑on knowledge of REST APIs, webhooks, and integration patterns.

• Strong understanding of authentication mechanisms, including OAuth 2.0, single sign‑on (SSO), and API keys.

• Proficiency with JSON, data mapping, and SQL, as well as practical experience using Postman or Insomnia to test and troubleshoot integrations.

• A structured approach to technical troubleshooting, including diagnosing HTTP status codes, rate limits, error handling, retry mechanisms, and issues identified through system logs.

• Familiarity with integrations between eCommerce platforms, ERP systems, warehouse management tools, and shipping services.

• Experience defining implementation scope, preparing Statements of Work, managing multiple projects simultaneously, and maintaining clear boundaries around scope, pricing, and change requests.

• Strong stakeholder management skills, with the confidence to communicate complex technical topics to both technical and non‑technical audiences, including senior decision‑makers.

• The ability to assess competing requirements, make clear recommendations, and build stakeholder alignment around a practical technical solution.

• Excellent technical writing and documentation skills, with strong written and verbal communication in English.

• The ability to use AI tools productively while critically reviewing agent‑generated outputs for accuracy, relevance, and clarity.

• Strong organisational skills and attention to detail, with the ability to manage competing priorities, dependencies, risks, and delivery milestones.

• Additional advantages: Experience with Python or JavaScript, a background in logistics or eCommerce, familiarity with Shopify or Squarespace, experience with Celigo or Zapier integrations, or previous experience using the platform.

Benefits

• Competitive remuneration: A generous compensation package reflecting experience and responsibilities.

• Equity participation: Stock units offering an opportunity to share in the organisation's long‑term success.

• Health and wellness support: Reimbursement of gym memberships and wellness expenses.

• Remote work flexibility: The freedom to work from anywhere for up to four weeks per year.

• Generous annual leave: A vacation policy designed to support work‑life balance and time away from work.

• Duvet days: Additional flexibility to take time off when you need rest and recovery.

• Mental health days: Dedicated time to prioritise mental wellbeing.

• International exposure: The opportunity to work with enterprise customers and teams involved in global eCommerce and shipping integrations.

• Professional development: Hands‑on experience with API architecture, enterprise SaaS implementations, complex technical integrations, and cross‑functional collaboration.