Technical Complaint & Case Lead for Complex Service

SKAN AG; Allschwil; Vor Ort; CHF 120.000 - 170.000; Vollzeit

Benefits dieser Stelle

5 weeks vacation

SKAN Academy

Onboarding

Zusammenfassung

SKAN AG in Allschwil near Basel is seeking a Technical Complaint & Case Manager (80-100%) to combine complaint handling with cross-functional technical coordination of complex service assignments. You will assess and resolve demanding customer issues from root cause analysis to sustainable CAPA, collaborating with Field Service, Engineering, QA, and project teams.

The role requires strong German and English, a technical degree, and experience in regulated environments (ISO 9001/13485, GMP).

Qualifikationen

• University of Applied Sciences / technical college / university degree in Engineering, Life Sciences, or a comparable technical field.
• Professional experience in a technically demanding product, equipment, or service environment.
• Experience coordinating complex service, field, or project assignments is an advantage.
• Very good German and English skills; French language skills are an advantage.

Aufgaben

• Independent recording, assessment, and processing of technical customer complaints in line with ISO 9001, ISO 13485, GMP, MDR, and FDA.
• Coordinate cross-functional teams for structured root cause analyses and CAPA.
• Provide overarching technical coordination for selected complex service assignments and field engagements.
• Identify and manage early technical risks, interfaces, and escalations; ensure clear communication across involved parties.
• Contribute to continuous improvement by consolidating information and applying learnings to prevent future issues.

Kenntnisse

German & English proficiency

French language (advantage)

Ausbildung

Engineering/Life Sciences degree

Jobbeschreibung

SKAN AG in Allschwil near Basel is seeking a Technical Complaint & Case Manager (80-100%) to combine complaint handling with cross-functional technical coordination of complex service assignments. You will assess and resolve demanding customer issues from root cause analysis to sustainable CAPA, collaborating with Field Service, Engineering, QA, and project teams.

The role requires strong German and English, a technical degree, and experience in regulated environments (ISO 9001/13485, GMP).