Technical Client Lead – Datacenter Projects

Pneuhaus Frank AG; Hornussen; Vor Ort; CHF 110.000 - 150.000; Vollzeit

Zusammenfassung

Pneuhaus Frank AG is seeking a technically proficient Client Solutions Specialist to own client accounts end-to-end, coordinate onboarding, and drive ticket-based delivery across datacenter operations. You will work across planning, procurement, deployment, and sign-off while maintaining proactive dashboards and ensuring SLA delivery.

The role emphasizes hands-on hardware oversight, vendor coordination, and strong communication to minimise churn and support growth in managed services

Qualifikationen

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
• Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time.

Aufgaben

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM; create, assign, prioritize, and close tickets with clear documentation.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and ensure contract compliance for hardware and services.

Kenntnisse

Datacenter operations

Technical infrastructure

Client-facing experience

Account management with tech

Technical ops with client exposure

Server hardware

Structured cabling

Power distribution

Remote hands operations

Project budgeting

SOWs & vendor PO

Team leadership

Clear written communication

Tools

Jira

ServiceNow

Zendesk

Jobbeschreibung

Pneuhaus Frank AG is seeking a technically proficient Client Solutions Specialist to own client accounts end-to-end, coordinate onboarding, and drive ticket-based delivery across datacenter operations. You will work across planning, procurement, deployment, and sign-off while maintaining proactive dashboards and ensuring SLA delivery.

The role emphasizes hands-on hardware oversight, vendor coordination, and strong communication to minimise churn and support growth in managed services