Technical Advisor

SICPA SA; Prilly; Vor Ort; CHF 70.000 - 110.000; Vollzeit

Zusammenfassung

SICPA SA in Switzerland seeks a technically skilled customer service professional with a background in chemistry or printing to support our global clients. The role involves assisting with implementation, providing product optimization, and sharing technical knowledge.

You will travel up to 50% of the time, liaising with internal teams and customers to ensure high satisfaction and successful deployment of solutions across revenue protection, branding, and digital sovereignty initiatives.

Qualifikationen

• Engineering degree in Chemistry or equivalent in printing industry.
• 3–5 years’ experience in chemical or printing industry is advantageous.
• Excellent communication and interpersonal skills are essential.
• Fluency in English and French; German/Spanish an advantage.

Aufgaben

• Support customers to reinforce competitive edge with innovative products and solutions.
• Support customers with expertise and solutions during the implementation and use of our products.
• Contribute to the Technical knowledge sharing to customers.
• Ensure support in problem solving issues and products optimization.
• Keep customer satisfaction by ensuring products and solutions performance.
• Participate in the promotion of our new products and solutions within different R&I projects.

Kenntnisse

Excellent communication & interPersOn?

Fluent in English and French

Willingness to travel up to 50%

Ausbildung

Engineering degree in Chemistry or equivalent in printing industry

Jobbeschreibung

Established in 1927, SICPA is a Swiss private technology company that supports the effective governance and long-term prosperity of nations.

SICPA sets the pulse of sovereignty, enabling governments to protect their citizens, sovereign assets, and economies. Best known for securing the majority of the world’s banknotes, SICPA operates across five continents.Today, our platform for sovereignty delivers integrated solutions safeguarding revenue mobilisation, natural resources, health, and brand protection as well as digital sovereignty and secure public services.

• Support customers to reinforce competitive edge and leadership by delivering high class services with innovative products and solutions contributing to the protection of global currency and security documents
• Support customers with expertise and solutions during the implementation & use of our products
• Contribute to the Technical knowledge sharing to customers
• Ensure support in problem solving issues and products optimization
• Keep customer satisfaction by ensuring products and solutions performance
• Participate in the development of new products and solutions within the different R&I projects
• In collaboration with various departments (R&I, Regional Business Directors, Marketing and Manufacturing Operations), participate in the promotion of our new products, solutions and concepts
• Manage administrative tasks related to the service and activities.

• Engineering degree in Chemistry or equivalent in printing industry (3-5 years’ experience in chemical or printing industry is an advantage)
• Very flexible and willing to travel around the world (up to 50%)
• Demonstrated ability in managing multiple tasks/projects along with the ability to work in a fast paced team environment independently
• Ability to establish credibility with internal & external stakeholders, strong ethics and customer orientation
• Excellent communication & interpersonal skills
• Fluent in English and in French. (German & Spanish will be an advantage)