Technical Account Manager, Network Technician

Jobtailor; Bubikon; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a technically skilled professional to be the primary point of contact for customers on technical questions, support and complex network projects. You will combine tech expertise with direct customer contact to ensure reliable operation in demanding environments.

You will analyze customer needs, develop tailored network concepts, manage projects end-to-end from consulting to commissioning, and support presales with proposals.

Qualifikationen

• Completed technical apprenticeship or a degree in a related field.
• Knowledge of network technology, data communication or IT.
• Experience in technical support, presales or project work related to data networks or industrial infrastructures.
• Industry knowledge in the energy and water/wastewater sectors is an advantage.
• Structured, independent work style with responsibility in projects.
• Strong understanding of customer requirements and solution-oriented mindset.
• Strong communication and negotiation skills; German and English spoken; French a plus.

Aufgaben

• You are the primary point of contact for our customers regarding technical questions, support and complex network projects.
• You combine technical expertise with direct customer contact and ensure that our solutions operate reliably in demanding environments.
• You support our customers in Switzerland with technical issues related to applications, support and after-sales — both remotely and on-site
• You analyze customer requirements and develop tailored network and solution concepts based on your findings.
• You independently manage projects — from consulting, planning and training to supporting customer commissioning
• In presales situations you apply your technical know-how, advise customers and assist in preparing proposals and solutions
• Preparing technical documentation, network designs and training materials is also part of your responsibilities
• You represent the company through presentations at trade fairs, events and conferences, communicating complex topics clearly and practically
• Working closely with sales, you further develop existing customer relationships and identify new application opportunities for our solutions
• You also monitor market and technology trends and actively feed your insights into customer projects and internal developments

Kenntnisse

Communication

Negotiation

German language

English language

French language

Ausbildung

Degree in Electrical Engineering

Degree in Automation Engineering

Degree in Computer Science

Jobbeschreibung

Responsibilities

• In this role you are the primary point of contact for our customers regarding technical questions, support and complex network projects
• You combine technical expertise with direct customer contact and ensure that our solutions operate reliably in demanding environments
• As the main contact person you support our customers in Switzerland with technical issues related to applications, support and after-sales — both remotely and on-site
• You analyze customer requirements and develop tailored network and solution concepts based on your findings
• You independently manage projects — from consulting, planning and training to supporting customer commissioning
• In presales situations you apply your technical know-how, advise customers and assist in preparing proposals and solutions
• Preparing technical documentation, network designs and training materials is also part of your responsibilities
• You represent the company through presentations at trade fairs, events and conferences, communicating complex topics clearly and practically
• Working closely with sales, you further develop existing customer relationships and identify new application opportunities for our solutions
• You also monitor market and technology trends and actively feed your insights into customer projects and internal developments

Requirements

• You have a completed technical apprenticeship or a degree in electrical engineering, automation engineering, computer science or a related field
• You already have knowledge of network technology, data communication or IT
• Ideally, you have experience in technical support, presales or in project work related to data networks or industrial infrastructures
• Extended industry knowledge in the energy and water/wastewater sectors is an advantage
• You work in a structured, independent manner and enjoy taking responsibility in projects
• A strong understanding of customer requirements and a solution-oriented mindset characterize you
• Strong communication skills, a confident manner and negotiation skills are among your strengths
• You communicate confidently in German and English; French is a plus.

Certifications & Qualifications

• degree in electrical engineering
• degree in automation engineering
• degree in computer science