Strategic Customer Success Manager – Hospital IT

IQVIA Inc

Risch-Rotkreuz

On-site

CHF 110,000 - 150,000

Full time

14 days+

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Job summary

IQVIA is seeking a Customer Success Manager for Hospital IT software in Switzerland. You will drive adoption, coordinate implementations, and manage relationships with healthcare providers, IT teams, and executives to ensure successful deployments and long-term growth.

The role balances customer success duties with revenue opportunities, emphasizing interoperability, data integration, and value realization.

Qualifications

Experience in customer success, implementation, or consulting within healthcare technology.

Responsibilities

Serve as the primary customer contact after contract signature and drive adoption.
Build strong relationships with clinical, operational, IT, and executive stakeholders.
Lead onboarding, implementation coordination, training, and go-live activities.
Proactively manage risks, escalations, and customer support needs.
Support renewals and identify expansion opportunities within accounts.
Collaborate with sales on presales activities, demos, and feasibility assessments.
Coordinate with global teams, partners, and delivery organizations for successful outcomes.
Gather and document customer requirements and align with product roadmap priorities.
Support data integration and interoperability initiatives (HL7, FHIR, APIs, HIS).
Monitor platform usage, health metrics, and value realization.