Store Manager

Philip Morris International; Zürich; On-site; CHF 90,000 - 120,000; Full time

Job summary

Philip Morris International is seeking a Store Manager for the St. Gallen boutique to lead IQOS Experts and drive a premium consumer experience.

You will oversee daily operations, stock, store presentation, and POS activities while maintaining high service standards in a fast-paced retail environment. Fluency in German and English is required, with a service-oriented leadership style and experience in consumer-facing roles.

Qualifications

• Experience in retail or service environment.
• Proven track record leading or coordinating teams.
• Fluency in German and English; additional languages a plus.

Responsibilities

• Lead and support IQOS Experts to deliver exceptional service.
• Promote a consumer-first culture through consultations, troubleshooting, post-purchase support and clienteling.
• Manage daily boutique operations, including stock, store presentation, product availability, POS activities and retail processes.
• Act as the main escalation point for consumer and team-related issues.
• Maintain a welcoming environment aligned with brand standards.
• Ensure compliance with company policies and operational requirements.
• Identify opportunities to improve efficiency and consumer experience.
• Support onboarding, coaching, and development of IQOS Experts.
• Act as Sr Store Manager when required.
• Support the implementation of the “Delight the Consumer” strategy.
• Collaborate with internal stakeholders to ensure effective store operations.

Skills

Retail leadership

Team coordination

Customer service

Inventory management

POS systems

Digital tools

German language

English language

Tools

POS software

Job description

Position Location: St. Gallen
Be a part of a revolutionary change!

At PMI, we’re transforming our business to deliver a smoke-free future. This transformation creates exciting opportunities for people who want to innovate, grow, and make a real impact.

Your day-to-day

As a Store Manager, you will ensure the smooth operation of the boutique while delivering a premium consumer experience. You will lead IQOS Experts, oversee daily activities, maintain operational excellence, and support business performance.

More Specifically, You Will

• Lead and support IQOS Experts to deliver exceptional service.
• Promote a consumer-first culture through consultations, troubleshooting, post-purchase support, and clienteling.
• Manage daily boutique operations, including stock, store presentation, product availability, POS activities, and retail processes.
• Act as the main escalation point for consumer and team-related issues.
• Maintain a welcoming environment aligned with brand standards.
• Ensure compliance with company policies and operational requirements.
• Identify opportunities to improve efficiency and consumer experience.
• Support onboarding, coaching, and development of IQOS Experts.
• Act as Sr Store Manager when required.
• Support the implementation of the “Delight the Consumer” strategy.
• Collaborate with internal stakeholders to ensure effective store operations.

Who We’re Looking For

You are a service-oriented leader with experience in a consumer-facing environment. You enjoy developing people, solving challenges, and delivering outstanding consumer experiences while maintaining high operational standards.

Requirements

• Experience in retail, hospitality, or another service-oriented environment.
• Experience leading or coordinating teams.
• Knowledge of retail operations, inventory management, and POS systems.
• Experience handling and resolving consumer concerns.
• Comfortable using digital tools and retail technologies.
• Fluency in German and English; additional languages are a plus.

Key competencies

• Strong consumer focus and passion for service.
• Excellent communication and interpersonal skills.
• Empathy, emotional intelligence, and professionalism.
• Ability to manage multiple priorities in a fast-paced environment.
• Relationship-building and teamwork skills.
• Leadership, coaching, and ownership mindset.
• Resilience, adaptability, and a positive attitude.

What We Offer

• Shape your future through meaningful work and career opportunities.
• Be part of an inclusive and diverse culture where every contribution matters.
• Develop your skills within a global organization.
• Help deliver our promise of a smoke-free future.

PMI is an Equal Opportunity Employer

PMI is an Equal Opportunity Employer.