Store Advisor (Part time)

On; Zürich; Vor Ort; CHF 45.000 - 60.000; Vollzeit

Zusammenfassung

On's Zurich flagship store is seeking a Store Advisor to deliver exceptional customer service and embody On's brand values. You will greet customers, understand their needs, and offer premium product experiences using cutting-edge technology.

Fluency in English and German (B2) and prior retail experience are preferred. You will contribute to merchandising, events, and community activities while maintaining store visuals and processes.

Qualifikationen

• High School Diploma or equivalent.
• Retail experience is desirable.
• Strong communication and interpersonal skills.
• Ability to read, write, and speak English.
• Ability to read, write, and speak German (B2).

Aufgaben

• Greet customers as they enter the store and respond to inquiries.
• Provide solutions by listening to customer needs and guiding product selection.
• Maintain in-depth knowledge of product information and On branding.
• Assist with merchandising, events, and community activities.
• Support store leadership with process improvements and inventory tasks.
• Maintain premium store visuals and overall customer experience.
• Handle inventory management and new product placement.
• Perform other duties as needed.

Kenntnisse

Retail experience

Customer service

Communication

English

German

Ausbildung

High School Diploma

Jobbeschreibung

In short

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team as Store Advisor in our Zurich based Flagship store.

On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Flagship Store is the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

Your mission

• Continuously embody and communicate On's values and brand philosophy
• Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions for customers by listening to their needs and improving engagement with our product
• Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
• Provide input and ideas on merchandising and engaging events / community activities for the store
• Contribute feedback to store leadership to continuously improve store processes and customer service level
• Help maintain the visual standards in the store to deliver a premium experience to our customers
• Assist with inventory management, placing new product and fill-in orders
• Other duties as needed

Your story

• High School Diploma or other relatable education.
• Experience within a retail work environment (desirable).
• A background in the Running, Fashion or Sports Industry is preferred but not a must.
• Strong communication and interpersonal skills.
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Excellent customer service and relationship building skills, with a genuine desire to help people reach their personal goals,
• Eye for maintaining outstanding store condition and visual merchandising standards.
• Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business.
• Ability to read, write and speak English.
• Ability to read, write and speak German (B2).

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well‑being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.