Shift Leader F/H - Zurich

Pierre Hermé; Zürich; Hybrid; CHF 65,000 - 90,000; Full time

Benefits offered by this job

Staff discount

Meals per shift

Professional training

Job summary

Maison Pierre Hermè, Zurich's premier partner in Switzerland, invites you to lead our boutique team on the floor. You will oversee opening/closing, maintain displays according to brand standards, and ensure product quality along the cold chain.

You will advise guests, manage sales, and answer questions about ingredients and allergens. Ideal candidates bring retail/hospitality or bakery experience, first leadership exposure, and comfort with till operations and cash handling.

Qualifications

• Training in retail, hospitality or bakery and confectionery, or equivalent experience.
• Experience selling high-quality foods, ideally patisserie or confiserie.
• First leadership experience, and you're comfortable with till and daily cash-up.
• Knowledge of hygiene and the cold chain, an eye for presentation, and care with delicate products.
• Languages: fluent German, professional English; French an advantage.

Responsibilities

• Lead your team during the shift, including opening and closing the boutique.
• Fill and maintain displays according to brand specifications, prepare products, and ensure the cold chain remains unbroken.
• Advise customers at the counter, manage sales, and answer questions regarding ingredients and allergens.
• Manage product ordering, monitor stock levels, and handle the daily cash-up.

Job description

You run the boutique floor. Macarons, cakes, and viennoiserie by Maison Pierre Hermè, in the heart of Zurich. We are the brand’s first partner in Switzerland. The display is the first thing people see of us, and it is yours.

Your main responsibilities will include :

• Lead your team throughout the shift, including managing the opening and closing of the boutique.

• Fill and maintain displays according to the brand’s specifications, prepare products, and ensure the cold chain remains unbroken.

• Advise customers at the counter, manage sales, and answer questions regarding ingredients and allergens.

• Manage product ordering, monitor stock levels, and handle the daily cash-up.

What we are looking for :Training in retail, hospitality or bakery and confectionery, or equivalent experience.Experience selling high-quality food, ideally patisserie or confiserie.First leadership experience, and you’re comfortable with the till and the daily cash-up.Knowledge of hygiene and the cold chain, an eye for presentation, and care with a delicate product.Languages: Fluent German, professional English, French an advantage. Our guests order in German and will ask about ingredients and allergens in German

What we offer :50 % staff discount.No split shifts.Two meals per shift from our kitchen, cooked by our staff chef.We support professional training, barista, wine or hygiene depending on your area.Flat hierarchy, direct contact with the management.Training on the Pierre Hermè range and the brand standards