Shift Leader F/H - Zurich

Pierre Herme Paris; Zürich; On-site; CHF 50,000 - 70,000; Full time

Benefits offered by this job

Staff discount

Two meals per shift

Professional training

Job summary

Maison Pierre Hermè in Zurich runs the boutique and seeks a proactive team leader to oversee shifts, displays, product prep, and customer queries while maintaining the cold chain.

You will guide staff, manage stock and till operations, and ensure impeccable presentation in a high-quality patisserie environment. Training and staff meals are provided, with a 50% staff discount and flat hierarchy.

Qualifications

• Training in retail, hospitality or bakery, or equivalent experience.
• Experience selling high-quality food, pâtisserie or confiserie.
• First leadership experience; comfortable with till and daily cash-up.
• Knowledge of hygiene and the cold chain; care with presentation.

Responsibilities

• Lead your team throughout the shift, including opening and closing the boutique.
• Fill and maintain displays, prepare products, and ensure the cold chain remains unbroken.
• Advise customers at the counter, manage sales, and answer questions regarding ingredients and allergens.
• Manage product ordering, monitor stock levels, and handle the daily cash-up.

Skills

Team leadership

Customer service

Cash handling

Hygiene & cold chain

Education

Retail/hospitality/bakery training

Tools

POS system

Job description

You run the boutique floor. Macarons, cakes, and viennoiserie by Maison Pierre Hermè, in the heart of Zurich. We are the brand’s first partner in Switzerland. The display is the first thing people see of us, and it is yours.

Your main responsibilities will include :

• Lead your team throughout the shift, including managing the opening and closing of the boutique.

• Fill and maintain displays according to the brand’s specifications, prepare products, and ensure the cold chain remains unbroken.

• Advise customers at the counter, manage sales, and answer questions regarding ingredients and allergens.

• Manage product ordering, monitor stock levels, and handle the daily cash-up.

What we are looking for :Training in retail, hospitality or bakery and confectionery, or equivalent experience.Experience selling high-quality food, ideally patisserie or confiserie.First leadership experience, and you’re comfortable with the till and the daily cash-up.Knowledge of hygiene and the cold chain, an eye for presentation, and care with a delicate product.Languages: Fluent German, professional English, French an advantage. Our guests order in German and will ask about ingredients and allergens in German

What we offer :50 % staff discount.No split shifts.Two meals per shift from our kitchen, cooked by our staff chef.We support professional training, barista, wine or hygiene depending on your area.Flat hierarchy, direct contact with the management.Training on the Pierre Hermè range and the brand standards