Service Team Leader (f/m/d) 80-100%

ABB; Baden; Vor Ort; CHF 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

ESAP

REKA credits

Exclusive employee discounts (MyDisc./

Parental leave

Fitness and health program support

Eco Bonus

Zusammenfassung

ABB in Switzerland seeks a Regional Service Manager to lead a diverse UPS service team across the German-speaking region, reporting to the Head of Service UPS Systems.

You will oversee service planning, order processing, and field service execution, driving quality, growth, and safety while managing budgets and weekly reports. Travel throughout Switzerland is expected; strong German and English skills are essential, with knowledge of SAP a plus.

Qualifikationen

• Electrical engineering vocational training with HTL-level advanced qualification.
• Strong maintenance, servicing, commissioning and repair experience of electrical installations.
• Experience with power electronics and UPS systems.
• Several years of leadership in a similar role.
• Willingness to travel across Switzerland.
• Fluent in German and English; French/Italian an advantage.

Aufgaben

• Lead regional service team of coordinators, order handling specialists, technical support engineers and field service technicians.
• Oversee all service activities, orders, and maintenance within the region, achieving quality, performance and commercial targets, while maintaining customer relationships.
• Provide operational support to the team in service planning (FSL), including review and approval of weekly reports and expense claims.
• Ensure OH&S requirements are implemented and followed.

Kenntnisse

Leadership experience

Electrical maintenance

Power electronics/UPS

German and English skills

Ausbildung

Electrical engineering vocational training

HTL-level advanced qualification

Tools

SAP

MS Office

Jobbeschreibung

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Manager

Your Role and Responsibilities

In this role, you will lead a regional service team with diverse expertise in service planning, order processing, and service execution within the Electrification business area. Together with your team, you will ensure comprehensive customer support for Uninterruptible Power Supply (UPS) systems across the German-speaking region of Switzerland.

Reporting directly to the Head of Service UPS Systems, you will make a significant contribution to the implementation of the service strategy and the promotion of business growth. Through efficient planning and targeted allocation of resources, while ensuring compliance with established processes, procedures, and guidelines, you will drive high service quality and operational excellence.

You will be mainly accountable for:

• Leading, coaching, and developing a regional service team consisting of Service Coordinators, Order Handling Specialists, Technical Support Engineers, and Field Service Technicians, while fostering a motivating, safe, and performance‑oriented work environment.
• Taking overall responsibility for all service activities, customer orders, and maintenance operations within the region, ensuring the achievement of quality, performance, and commercial targets, maintaining customer relationships, and delivering high levels of customer satisfaction.
• Providing operational support to the team (approximately 60% of the role) in service planning (FSL), including the review and approval of weekly reports and expense claims.
• Ensuring the implementation of and compliance with all occupational health and safety requirements.

Your Qualifications

• Technical vocational training in Electrical Engineering, complemented by a job‑related advanced qualification at Higher Technical College level (e.g., Certified Technician, Master Craftsman, or equivalent).
• Strong technical knowledge and hands‑on experience in the maintenance, servicing, commissioning, and repair of electrical installations.
• Experience with power electronics and/or UPS systems.
• Several years of leadership experience in a similar position.
• A flexible and resilient personality with strong interpersonal and communication skills.
• A structured and solution‑oriented approach to work and problem‑solving.
• Willingness to travel throughout Switzerland.
• Proficiency in Microsoft Office applications as well as SAP or other ERP systems.
• Excellent German and English language skills, both written and spoken; French and Italian are an advantage.

Benefits

We also offer our employees the following benefits:

• Employee Share Acquisition Plan (ESAP)
• REKA credits
• Exclusive employee discounts (MyDiscounts / Swibeco)
• Parental leave
• Contribution towards fitness and health programs
• Eco Bonus (sustainability incentive)

More About Us

ABB’s Service Division partners with customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. The division’s comprehensive service portfolio includes product care, modernization, and consulting services designed to enhance performance, extend equipment lifetime, and achieve new levels of operational and sustainable efficiency. We help our customers keep resources in use for as long as possible, maximize the value derived from them, and recover and regenerate products and materials at the end of their lifecycle.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?