Senior Product Manager

ELCA Information Technology Ltd.; Rapperswil-Jona; Remote; CHF 140,000 - 180,000; Full time

Job summary

ELCA Information Technology Ltd. is seeking a Product Manager to define a clear product vision for Docucom and Domtrac, tying it to Mosaic and IIM Solutions strategies. The role focuses on measurable outcomes, client engagement, and an evolved product mindset.

You will work with product engineering to solve problems, not just list features. Experience with regulated clients, strong communication in English and German, and a track record of delivering enterprise software are essential.

Qualifications

• 10 years of enterprise software product management experience.
• Proven ability to lead discovery with real users and prototypes.
• Ability to discuss architecture and trade-offs with engineers.
• Experience with regulated clients (banks, insurers, public sector).
• Strong client and executive communication in English and German.

Responsibilities

• Define product vision and strategy for Docucom and Domtrac aligned with company strategy.
• Engage with clients weekly, test ideas with prototypes and data, address value/usability/feasibility/risk.
• Own an outcome-based roadmap focused on problems and measurable outcomes.
• Prioritize backlog with engineering and delivery teams; plan releases balancing new capabilities and technical health.
• Engage with clients and partners; contribute to integrations where they strengthen the offer.
• Monitor market and competitive trends and translate into product decisions.
• Collaborate with sales/marketing/finance on licensing, pricing, packaging and positioning.
• Define and track product metrics to steer decisions.
• Provide leadership and context to the product team; empower them to find the best solution.

Skills

Product management

Enterprise software

Client insight

Cross-functional collaboration

English & German fluency

Education

Degree in CS/Engineering/Business

Tools

Prototyping tools

Roadmapping tools

Job description

Your role:

The mission is to define and deliver a product that clients value, that is technically feasible and commercially viable, and that stays competitive in its market. We judge this role on outcomes, not on features delivered.

The Product Manager is accountable for outcomes such as:

• Clients adopt the product, use it successfully and stay satisfied over time.
• The product contributes to the growth and profitability of IIM Solutions.
• The roadmap is clear, outcome-based and understood by clients, delivery and sales.
• The product keeps a differentiated position in its market, especially for Swiss banks, insurers and public institutions.
• Docucom and Domtrac stay coherent with the rest of the Mosaic suite and with our partner ecosystem.

Key responsibilities:

The Product Manager works with the product team (product engineering) and is expected to solve problems, not to hand out a list of features.

1. Product vision and strategy. Define a clear vision and a product strategy for Docucom and Domtrac, tied to the strategy of IIM Solutions, and make the trade-offs explicit.
2. Product discovery. Talk to clients every week. Test ideas early with prototypes and data, and address the four risks before building: value, usability, feasibility and business viability.
3. Outcome-based roadmap. Own a roadmap built around problems to solve and measurable outcomes, not around dates and feature lists. Keep it visible to clients, delivery and sales.
4. Prioritization and release planning. Prioritize the backlog with product engineering and the projects delivery team, and plan releases that balance new capabilities, quality and technical health.
5. Client and partner engagement. Be the voice of the product with key clients and user communities, and work with the delivery teams on escalations. Develop partner integrations where they strengthen the offer.
6. Market and competitive insight. Follow customer communication management and output management trends (including AI and document intelligence) and competitors, and turn them into product decisions.
7. Commercial viability and go-to-market. Work with sales, marketing and finance on licensing, pricing, packaging and positioning within the Mosaic commercial model.
8. Product performance. Define and track product metrics (adoption, satisfaction, quality, revenue) and use them to steer decisions.
9. Product team leadership. Set the context for the team (objectives, constraints, client insight) and let it find the best solution.

What we offer

• A stimulating and professional working environment in a dynamic team with extensive expertise
• Exciting projects and challenging problems to solve using the latest technologies
• Flat organizational hierarchies and cross-functional teamwork
• Close contact with customers in diverse industries
• A supportive culture with excellent opportunities for professional and personal development

Your profile:

We look for a product leader who combines strong client insight with technical depth and the discipline to measure outcomes.

• 10 years of experience as a product manager of an enterprise software product, ideally in output management, customer communication management (CCM), document processing or a comparable B2B domain.
• Proven record of working with empowered product teams: discovery with real users, prototyping, outcome-based goals.
• Ability to discuss architecture and technical trade-offs with engineers and to challenge them constructively.
• Experience with regulated clients (banks, insurers or public sector) and with enterprise-grade, long-lived software installations.
• Strong communication with clients and executives, including in difficult situations.
• Fluent English and German; degree in computer science, engineering, business or equivalent experience.