Senior Customer Success Architect

Cisco Systems, Inc; Zürich; Remote; CHF 120,000 - 180,000; Full time

Job summary

Cisco Isovalent is seeking a Customer Success Architect to partner with customers across the EMEA region, helping them adopt and scale Cilium Enterprise on cloud-native platforms. The role emphasizes deep technical guidance, workshops, and collaboration with engineering and support teams.

The CSA will design production rollouts, build trusted relationships with stakeholders, and enable customers to realize value from Cisco Isovalent solutions in a remote, distributed environment.

Qualifications

• 4+ years in advanced Kubernetes architectural components and their relationships.
• 3+ years helping customers adopt Kubernetes and cloud-native tech at scale in production.
• Proven experience with at least one major cloud provider (AWS, Azure, or GCP).
• Demonstrated networking knowledge, including Kubernetes networking.

Responsibilities

• Help our customers be successful with Cilium Enterprise.
• Engage with assigned customer accounts to design and guide production rollouts.
• Build deep technical relationships with key customer stakeholders as a trusted advisor.
• Conduct workshops on existing and new product capabilities.
• Collaborate with engineering and support to unblock customer issues.
• Create workshops, training material, reference architectures and docs to add value.
• Be a continuous technology advocate with OSS, Kubernetes, and cloud provider expertise.
• Learn leading technology and collaborate with world-class technical talent.

Skills

Kubernetes architecture

Cloud-native technologies

Networking knowledge

Customer engagement

Tools

AWS

Azure

GCP

Job description

Meet the Team

Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations.

Your Impact

This is a remote position, and candidates from across the EMEA region are being considered.

The Customer Success Architect (CSA) team is a distributed team of domain experts Kubernetes, Cloud Native technologies and networking. The team is the primary of our customers' value realization with Cisco’s Isovalent Enterprise Platform. CSAs engage daily with customers. They are leaders with vision who bring their deep expertise in cloud native technologies to make sure our customers are running reliable production workloads. They are also great collaborators and problem solvers, not afraid of coordinating and engaging with multiple groups (engineering, partners, product, marketing etc...) to bring the best of Cisco Isovalent and our product with the help of our customers. Last, CSAs are great coaches, capable of distilling new concepts and technologies to our customers and presenting various solutions and their tradeoffs to our customers. Above all, CSAs are amazing teammates.

What You’ll Do:

• Help our customers be successful with Cilium Enterprise
• Engage with assigned customer accounts to accelerate their value realization by designing, implementing and guiding production rollouts
• Build deep technical relationships with key customer stakeholders and be a trusted advisor
• Conduct workshops for customers on our existing and new product capabilities
• Bring your customer's domain knowledge to collaborate with engineering and support teams to unblock customer issues
• Help create workshops, training material, reference architectures, product documentations and any relevant artifact that would help us provide additional value to our customers, deepen their understanding of our technology and run the most reliably in production.
• Be continuously passionate about technology, an expert opinion and prior experience with Open Source Software (OSS), Kubernetes and cloud providers to build enterprise grade, scaled solutions solving networking, security, and observability needs for cloud native infrastructure.
• Hunger to learn leading technology and collaborate with world class technical talent

Minimum Qualifications:

• 4+ years of experience in advanced Kubernetes architectural components and their relationships.
• 3+ years of experience leading or playing a critical role in helping customers adopt Kubernetes and auxiliary cloud-native technologies at scale in production environments.
• Proven experience with at least one major cloud provider (AWS, Azure, or GCP).
• Demonstrated ability in networking knowledge, including in-depth experience with Kubernetes networking.

Preferred Qualifications:

• Knowledge of guidelines for operating systems security and their application in cloud-native technologies.
• Experience embedding monitoring in designed solutions and understanding the pillars of observability.
• Experience designing enterprise-grade Kubernetes-based systems.
• Experience with Cisco Application Centric Infrastructure (ACI).
• Familiarity with automation tools and technologies for repetitive tasks.
• Ability to provide well-structured technical reasoning and insights about various technologies in the CNCF landscape.
• Ability to make informed recommendations for cloud-native solutions based on technical and business needs.
• Additional language skills in German, French, and/or Arabic

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.