Senior Client Advisor - Luxury Brand Experience Lead

Valentino; Genf; Vor Ort; CHF 70.000 - 110.000; Vollzeit

Zusammenfassung

Valentino Genève is seeking a Senior Client Advisor to embody the brand in-store, delivering a premium client experience from welcome to after-sales. You will lead by example and mentor junior staff to sustain exceptional service and sales performance.

You will engage with clients across walk-ins, private appointments and distance sales, leveraging product knowledge and storytelling to increase ticket size while ensuring flawless operations and partnerships with store teams.

Qualifikationen

• Proven track record in luxury retail clienteling and sales.
• Ability to mentor junior staff and lead by example.
• Strong knowledge of Valentino products and brand storytelling.
• Excellent communication and client relationship management.
• Familiarity with store operations and after-sales support.

Aufgaben

• Represent Valentino brand and drive exceptional client service.
• Lead by example and mentor junior staff.
• Engage clients across walk-ins, private appointments and distance sales.
• Achieve sales targets and improve average ticket size.
• Ensure compliance with operational guidelines and stock processes.
• Utilize company tools to streamline store activities.

Kenntnisse

Client engagement

Mentorship

Sales leadership

KPI literacy

Cross-selling

Tools

Smart XP

MY‑V XP

PRISM

SAP

Training App

After Sales App

Jobbeschreibung

Valentino Genève is seeking a Senior Client Advisor to embody the brand in-store, delivering a premium client experience from welcome to after-sales. You will lead by example and mentor junior staff to sustain exceptional service and sales performance.

You will engage with clients across walk-ins, private appointments and distance sales, leveraging product knowledge and storytelling to increase ticket size while ensuring flawless operations and partnerships with store teams.