Salesforce Service Cloud Consultant — Hybrid, Build & QA

Bucher + Suter; Bern; Hybrid; CHF 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Hybrid working model

Career advancement through training &

Flexible work hours

Team culture with engineers

Volunteer Time Off (VTO) days

Zusammenfassung

Bucher + Suter is seeking a hands-on Salesforce Consultant with 3–7 years of experience and strong Service Cloud skills. You’ll work directly with customers, run requirement discussions, support design workshops, and deliver autonomous configuration during the Build phase.

You’ll switch between Build and QA, collaborate across clouds such as Experience Cloud and Field Service, and bring German (C1) and English to customer engagements.

Qualifikationen

• 3–7 years of Salesforce consulting experience.
• German (C1) and English language proficiency.
• Ability to work independently in Build and QA.
• Knowledge of Contact Center or telephony is a plus.

Aufgaben

• Lead customer requirement sessions and translate needs into clear user stories.
• Configure Service Cloud components (Flows, Case Management, Knowledge, Omni-Channel, automations).
• Support design workshops and document functional specs.
• Deliver autonomous Build work and support QA validation.
• Collaborate across clouds such as Experience Cloud and Field Service.

Kenntnisse

Salesforce consulting

Requirement gathering

Build & QA collaboration

Tools

Salesforce Service Cloud

Flow

Omni-Channel

Case Management

Knowledge management

Jobbeschreibung

Bucher + Suter is seeking a hands-on Salesforce Consultant with 3–7 years of experience and strong Service Cloud skills. You’ll work directly with customers, run requirement discussions, support design workshops, and deliver autonomous configuration during the Build phase.

You’ll switch between Build and QA, collaborate across clouds such as Experience Cloud and Field Service, and bring German (C1) and English to customer engagements.