Sales Customer Support Specialist (m/f/d), (80-100%)

Accelleron Switzerland Ltd; Baden; Vor Ort; CHF 80.000 - 100.000; Vollzeit

Benefits dieser Stelle

Canteen

Childcare

Modern office and smart working

Flexible working model

Attractive holiday plans

Employee Assistance Program

Zusammenfassung

Accelleron Switzerland Ltd is looking for an Order Processing specialist for its High Speed Division based in Baden, Switzerland. Your role involves ensuring a seamless order-to-cash process while collaborating with logistics to guarantee timely delivery.

The ideal candidate will have a bachelor’s degree in economics or a related field, fluency in both German and English, and significant experience with SAP systems. Attractive benefits include a flexible working model and modern office facilities.

Qualifikationen

• Several years of professional experience.
• Interest in technology, particularly in turbochargers.
• Self-motivated personality.

Aufgaben

• Ensure a smooth customer experience during order-to-cash process.
• Accurately enter customer orders into SAP.
• Monitor delivery schedules and ensure timely fulfillment.
• Build strong relationships with customers and teams.

Kenntnisse

Fluency in German

Fluency in English

SAP R/3 SD Module

Project management skills

Problem-solving skills

Cross-functional coordination

Interpersonal communication

Advanced knowledge of MS Excel

Advanced knowledge of Power BI Reports

Ausbildung

Bachelor’s degree in economics or related field

Tools

SAP

Power BI

Jobbeschreibung

Role: Order Processing in Accelleron’s High Speed Division – Baden, Switzerland.

Reporting

Reports to the Head of Order Processing & Commercial Management.

Responsibilities

• Act as the first point of contact, ensuring a smooth and positive customer experience throughout the entire order-to-cash process.
• Import monthly evaluated customer forecasts into the SAP system to align production and logistics with customer needs.
• Enter every customer order accurately and completely into SAP, ensuring technical and commercial correctness.
• Collaborate closely with the logistics team to guarantee on-time delivery of customer orders.
• Monitor delivery schedules and proactively follow up to ensure smooth and timely fulfillment.
• Maintain and regularly update customer platforms, keeping digital touchpoints clean, current, and reliable.
• Build strong relationships with customers and internal teams through clear, reliable, and friendly communication.
• Handle customer complaints and carrier claims with care and professionalism, aiming for fair and timely resolution.
• Keep customers informed about order progress, solve problems before they exacerbate, and support them at every step.
• Coordinate transport orders with forwarders via EDI and maintain regular contact with forwarder points of contact to keep deliveries moving smoothly.
• Prepare all necessary customs and shipping documents, ensuring compliance and a seamless export process.
• Use project‑management skills to analyze data, identify ways to improve service and efficiency, and contribute to continuous improvement initiatives.
• Track outstanding customer payments and work toward timely resolution while maintaining strong customer relationships.

Background

• Commercial or technical apprenticeship with a bachelor’s degree in economics or a related field (Sales, Order Management, Project Management) is preferred.
• Several years of professional experience.
• Fluency in German and English is mandatory; other languages are an advantage.
• Experience in order processing with SAP R/3 SD Module and preferably S/4HANA.
• Interest in technology, particularly in turbochargers.
• Ability to manage multiple tasks and set priorities for long and short‑term orders/projects.
• Results‑oriented with a demonstrated ability to apply problem‑solving skills in ambiguous situations.
• Strong cross‑functional coordination skills and good interpersonal communication skills; teamwork spirit required.
• Self‑motivated personality.
• Excellent written, verbal, and presentation communication skills.
• Advanced knowledge of MS Excel is preferable.
• Advanced knowledge of Power BI Reports is preferable.

Benefits

• Canteen
• Childcare
• Modern office and smart working
• Flexible working model
• Attractive holiday plans
• Employee Assistance Program

Accelleron values diversity and inclusion.