RLT Operations Lead, Customer Experience

Novartis AG; Switzerland; On-site; CHF 120,000 - 180,000; Full time

Job summary

Novartis AG is seeking a Manager, Customer Operations, Radioligand Therapy to oversee the end-to-end ordering and delivery process for radioligand therapies. The role ensures a compliant, high-quality experience for healthcare institutions and provides operational leadership across customer service, order/delivery management, and site onboarding coordination.

The position drives execution excellence in a highly regulated radiopharmaceutical environment, partnering across Supply Chain,

Qualifications

• Experience in healthcare operations preferred.
• Strong communication and analytical skills.
• Knowledge of radiopharmaceuticals is a plus.

Responsibilities

• Oversee customer service operations, including order processing and case management.
• Achieve KPIs such as on-time delivery and issue resolution; report operational KPIs.
• Collaborate cross-functionally to enable therapy adoption and customer satisfaction.
• Support onboarding and governance for treatment centres and standardized workflows.
• Drive continuous improvement by using performance analytics and risk mitigation.

Skills

Customer focus

Process excellence

Cross-functional collab

Regulatory environment

Project management

Problem solving

Job description

Novartis AG is seeking a Manager, Customer Operations, Radioligand Therapy to oversee the end-to-end ordering and delivery process for radioligand therapies. The role ensures a compliant, high-quality experience for healthcare institutions and provides operational leadership across customer service, order/delivery management, and site onboarding coordination.

The position drives execution excellence in a highly regulated radiopharmaceutical environment, partnering across Supply Chain,