Customer Operations Leader, Radioligand Therapy

Novartis México; Basel; On-site; MXN 700,000 - 1,100,000; Full time

Job summary

Novartis México seeks a Manager, Customer Operations for Radioligand Therapy (RLT) to lead the end-to-end ordering and delivery process for radioligand therapies, ensuring a compliant, high‑quality experience for healthcare institutions in a highly regulated setting.

The role oversees customer service, order and delivery management, and onboarding coordination while driving execution excellence across a regulated radiopharmaceutical environment.

Responsibilities

• Oversee customer service operations, including order processing, case management, escalations, therapy‑related issues and customer communications.
• Achieve key KPIs aligned with internal targets (on-time delivery, unused dose management, issue resolution).
• Collaborate cross-functionally to enable therapy adoption, operational excellence, and customer satisfaction.

Job description

Novartis México seeks a Manager, Customer Operations for Radioligand Therapy (RLT) to lead the end-to-end ordering and delivery process for radioligand therapies, ensuring a compliant, high‑quality experience for healthcare institutions in a highly regulated setting.

The role oversees customer service, order and delivery management, and onboarding coordination while driving execution excellence across a regulated radiopharmaceutical environment.