Remote CRM & Data Analyst: Drive End-to-End Solutions

lgtcp; Zürich; Hybrid; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Work-from-home options

Home office allowance

Flexible hours

Modern working conditions

Job summary

LGT Capita is seeking a proactive Business Analyst to join the CPS Platform team in Switzerland. You will bridge business and IT, translating requirements for our CRM, product management system, and onboarding initiatives.

Your role includes end-to-end delivery, stakeholder collaboration, and ongoing data quality improvements. You will refine master data, define data ownership, and support interfaces between systems, while maintaining the product backlog and coordinating testing and user

Qualifications

• 5+ years of hands-on or consulting experience in business analysis, CRM, data management or operations.
• Bachelor's degree in Business Administration, Economics, Finance, Information Systems, Computer Science, Data Analytics or a related field.
• Good understanding of business processes and the underlying data, with the ability to translate business needs into technical requirements and vice versa.
• Experience with CRM systems, master data management or data quality topics is a strong plus; basic SQL and/or Power BI skills are a plus.
• Knowledge of or interest in private markets, fund structures, investor management and/or AML/KYC and onboarding processes is a plus; awareness of data protection (GDPR/FADP) and financial regulatory requirements (AMLA/AMLR) is an advantage.
• Experience with agile ways of working, backlog management and UAT coordination (e.g. in Azure DevOps or Jira) is a plus.

Responsibilities

• Gather, structure, and analyze business requirements from investment, business development, operations, and compliance teams, driving end-to-end change initiatives across the CPS application landscape while taking increasing ownership of delivery from requirements through go-live and user adoption in close collaboration with business stakeholders and IT.
• Translate business requirements into clear user stories, functional specifications, data mappings, and acceptance criteria, collaborating closely with business stakeholders, IT, and external vendors to validate and deliver effective solutions.
• Support the continuous evolution and refactoring of the CRM (objects, fields, dashboards, workflows, permissions) with a focus on simplification, user experience and adoption.
• Support Product management system change and data quality improvement activities: define and refine master data attributes, data quality rules and data ownership, analyze data quality incidents and drive their remediation together with the data owners.
• Document and validate interfaces and data flows between connected systems (e.g. fund accounting, data platform, investor portal), and assess the impact of changes on downstream applications.
• Contribute to the implementation of the client onboarding and AML/KYC platform: capture requirements, map processes, support integration design and testing, and prepare the rollout to operations and compliance teams.
• Maintain the product backlog for the applications in your scope, support prioritization and release planning together with the application owners, coordinate and perform testing (UAT and regression) and manage the business sign-off and approval process.
• Map and analyze as-is and to-be business processes, identify pain points and opportunities for simplification and automation, and proactively drive their implementation.
• Act as a trusted point of contact for business and IT on all matters related to CPS applications, prepare user documentation, training material and communications, and foster adoption across the firm .
• Stay up to date on developments in CRM, master data management and onboarding technologies, and help identify, shape and implement AI use cases jointly with the AI teams.

Skills

Business analysis

CRM systems

Data quality

SQL

Power BI

Education

Bachelor's degree

Tools

Azure DevOps

Jira

Job description

LGT Capita is seeking a proactive Business Analyst to join the CPS Platform team in Switzerland. You will bridge business and IT, translating requirements for our CRM, product management system, and onboarding initiatives.

Your role includes end-to-end delivery, stakeholder collaboration, and ongoing data quality improvements. You will refine master data, define data ownership, and support interfaces between systems, while maintaining the product backlog and coordinating testing and user