Quality Assurance Manager

MTIC Academy; Ticino; On-site; CHF 65,000 - 102,000; Full time

Job summary

MTIC Academy is seeking a Quality Assurance Manager to lead our QA teams at the Bonn, Germany headquarters. The role ensures all internal and external requirements are met before services reach customers, inspecting procedures and outputs for non-conformities.

You will define QA procedures, monitor operations, verify service reliability, and coordinate audits with senior management to drive continual quality improvements and regulatory compliance.

Qualifications

• Degree in engineering or technical field.
• 5 years' experience in quality or conformity assessment.
• 40-hour ISO 9001 Auditor course.
• Knowledge of accreditation standards (17000 series) and regulations.
• Knowledge of European regulatory documentation (Regulation 765/2008/EC, 768/2008/EC).
• Familiarity with IAF, ILAC, EA documents.

Responsibilities

• Define procedures for inspecting and reporting quality problems.
• Monitor operations that impact quality.
• Verify reliability and consistency of services through process checks.
• Assess requirements of customers, suppliers and authorities.
• Report malfunctions/non-conformities for immediate action.
• Facilitate quality data analysis for proactive solutions.
• Maintain and update the Quality Assurance Program and related docs.
• Ensure compliance with applicable legislative standards.

Skills

Quality management

Audit & inspection

ISO 9001 Auditor

Regulatory knowledge

English proficiency

Education

Degree in engineering/technical field

Job description

About The Job

MTIC Group is growing steadily and successfully in all areas of testing, inspection, and certification with all its member companies globally. Currently, we are looking for a Quality Assurance Manager who will lead our teams for our headquarters in Bonn Germany, InterCert GmbH – Group of MTIC . The Quality Assurance Manager ensures that all internal and external requirements are met before our service reaches our customers. She/He is responsible for inspecting procedures and outputs and identifying errors or non-conformity issues.

Principal Duties & Responsibilities

• Define procedures for inspecting and reporting quality problems
• Monitor all operations that impact quality
• Verify the reliability and consistency of services (Inspection, Testing and Certification) by periodically checking processes and final output
• Assess the requirements of customers, suppliers and authorities (accreditation and notified bodies, etc.) and ensure that they are met
• Report all malfunctions/non-conformities to those responsible for the services (inspection, testing and certification) to ensure immediate intervention
• Facilitate proactive solutions by collecting and analysing quality data
• Review existing standards and policies in agreement with management
• Keeping track of quality reports, statistical reviews, and relevant documentation
• Ensure that all legislative standards applicable to activities are incorporated into the QMS and met
• Plan and verify internal audits in agreement with the Management
• Prepare the audit report for the CEO
• Maintain the Quality Assurance Program comprising basic control for operations processes, document control, human resource processes.
• Evaluate the extent and adequacy of existing basic procedures and processes within the company and assist in development of new procedures and processes.
• Issue and keep control of the Quality Management System.
• Identify and report possible quality problems to the Head of Certification Body and Scheme Managers and initiate solution of such problems.
• Provide audit reports to the Head of Certification Body and Scheme Managers
• Initiate Quality Management and General Quality Meetings.
• Liaison with the client in quality related matters.
• Prepare, execute, or coordinate and report systematic audits to ensure that the approved procedures and work instructions and processes are adhered to.
• Coordinate actions for quality improvement through all disciplines and functional areas within the company organization.

Qualifications & Requirements

• Degree in engineering or technical field
• 5 years' working experience in quality or conformity assessment
• 40-hour ISO 9001 Auditor course
• Good knowledge of accreditation standards relevant to the body (17000 series scheme 1+) and regulations
• Very good knowledge of European legislative documentation (Regulation 765/2008/EC, Decision 768/2008/EC, etc.)
• Good knowledge of IAF, ILAC, EA documents applicable to the activities of the Body.
• Good knowledge of the contents and requirements defined for the Body by the Union harmonisation legislation applicable to the activity schemes relevant to the activities of the Body.
• Knowledge of the practices defined by the system certification standards.
• Knowledge of written English for understanding regulatory and legislative documentation applicable to the Body's activities.