Product Manager, Platform Operations [Indivi GO / Indivi PRO]

Indivi; Basel; On-site; CHF 120,000 - 180,000; Full time

Job summary

Indivi is a TechBio company enabling precision and personalised medicine in neuroscience research. We are growing and seeking a Product Manager for Platform Operations to drive performance, execution, and roadmap scale.

You will own end-to-end delivery, optimize cross-functional execution, and ensure decisions are guided by data, user needs, and commercial priorities. This is a high-autonomy role shaping the product as it matures.

Qualifications

• Education: Bachelor’s degree or equivalent practical experience.
• 3+ years as a Product Manager owning a mobile app or a web product, with data/metrics-driven roadmap decisions and delivery optimization.
• Experience partnering with commercial teams (Sales, BD, Customer Success, etc.).
• Certifications in Agile/Scrum are a plus; familiarity with medical software standards is advantageous.
• English fluency (written and spoken).

Responsibilities

• Delivery & Process Excellence — Map end-to-end product and delivery workflows, identify friction points, and drive resolution.
• Data-Driven Decision Making — Define core metrics, build visibility, and base roadmap decisions on data.
• Outcome-Driven Roadmapping — Prioritize by measurable outcomes, align with OKRs, own end-to-end prioritization.
• Commercial Partnership — Collaborate with Business Development and Clinical Operations to translate priorities into product decisions.
• Requirements & Execution — Translate solutions into product requirements and user stories, coordinating with engineering.
• Compliance Integration — Align processes with quality management systems and regulatory standards.
• Autonomous, Action-Oriented Execution — Act independently, surface issues, propose solutions, and move forward.
• User & Stakeholder Feedback — Run interviews, usability tests, and collect signals to ground decisions.

Skills

Product analytics

Process mapping

Agile / Scrum

Stakeholder communication

Autonomy

Revenue focus

Attention to detail

English fluency

Education

Bachelor’s degree in Computer Science, Health Informatics, Engineering, Business, or related field

Tools

Mixpanel

Amplitude

Miro

Lucidchart

Jira

Job description

Your mission

Indiviis a TechBio company enabling precision and personalised medicine to become a reality in neuroscience research and development. We are going through significant growth and looking for new team members who want to contribute to making our vision —making measurable what is not so— a reality.

Your profile

As Product Manager, Platform Operations [Indivi GO / Indivi PRO], you will play a pivotal role in driving product performance, operational excellence, and roadmap execution as our platform enters its next phase of scale and maturity. In this high-autonomy role, you will own the end-to-end delivery of product initiatives, optimise cross-functional execution, and ensure product decisions are guided by data, customer needs, and commercial priorities.

Key responsibilities

• Delivery & Process Excellence — Map end-to-end product and delivery workflows (e.g. via flow diagrams), pinpoint friction points and bottlenecks across the team’s operating model, and drive them to resolution.


• Data-Driven Decision Making — Define and own the core performance metrics for the product (adoption, cycle time, defect/support load, throughput), build visibility into them, and use them — not intuition — to justify every roadmap decision.


• Outcome-Driven Roadmapping — Shift planning from feature lists to measurable outcomes tied to company OKRs; own prioritization end-to-end and be accountable for the results it produces.


• Commercial Partnership — Work closely with Business Development and Clinical Operations to understand deal and account context, translate commercial priorities and customer commitments into product decisions, and make sure trade-offs account for revenue and partnership impact.


• Requirements & Execution — Translate solutions into clear product requirements and user stories, working hand-in-hand with engineering to ensure high-quality, timely delivery.


• Compliance Integration — Ensure product development processes align seamlessly with quality management systems, incorporating regulatory and documentation standards into the daily lifecycle without slowing delivery down.


• Autonomous, Action-Oriented Execution — Operate independently once direction is set — move on incomplete information rather than waiting for certainty, proactively surface issues, propose solutions, and make the call rather than waiting for direction.


• User & Stakeholder Feedback — Run structured feedback loops (interviews, usability testing, support/ops signals) to keep decisions grounded in real user and stakeholder experience.

How we work

• Agile/Scrum development cycles tailored for regulated environments.


• Quality Management Systems (QMS) compliant with key standards (e.g. ISO 13485, IEC 62304).


• Process mapping & continuous improvement (Lean-style thinking) to drive delivery excellence.


• User-centered Design and Continuous Discovery processes.


• Cross-functional Collaboration across Engineering, UX/UI, Quality Assurance/Regulatory, and Commercial (Business Development and Clinical Operations) teams.

Required qualifications

• Education — Bachelor’s degree in Computer Science, Health Informatics, Engineering, Business, or a related field (or equivalent practical experience).


• Experience — 3+ years as a Product Manager, with a proven track record owning a mobile app or a web product (either qualifies), including demonstrated use of data/metrics to drive roadmap decisions, hands‑on experience improving delivery processes, and direct experience partnering with commercial teams (Sales, BD, Customer Success, or similar).


• Certifications — Agile/Scrum certifications (e.g., CSPO) are a plus; Lean/Six Sigma or strong analytics credentials are a strong plus; training in medical software standards is an advantage.


• Language — Professional fluency in English (written and spoken).

Needed skills

• Technical — Product analytics tools (e.g., Mixpanel, Amplitude), process/flow-diagramming tools (e.g., Miro, Lucidchart), and agile management tools (e.g., Jira).


• Soft skills — High comfort operating with autonomy and minimal oversight, a strong bias toward action over analysis paralysis, structured/analytical thinking, ability to turn ambiguity into a clear plan without hand-holding, commercial fluency and comfort speaking the language of revenue and customer impact, rigorous attention to detail, and strong stakeholder communication.


• Industry-specific — Practical understanding of working under structured quality standards (e.g., ISO 13485, IEC 62304) and data privacy frameworks (GDPR / HIPAA), with the ability to navigate rigorous documentation requirements without sacrificing delivery speed.

Is this you?

Apply if:

• You default to figuring out a path forward yourself rather than waiting for one to be handed to you.


• You’ve turned a vague performance or process problem into a diagram, a metric, and a fix — more than once.


• You’ve worked closely enough with a commercial team (sales, BD, customer success) to know how product decisions land on revenue and customer relationships.


• You’d rather ship an 80%-right decision this week and iterate than wait a month for the 100%-right one.

Don’t apply if:

• You need a fully-scoped brief before you can start moving.


• You think of “process” and “metrics” as someone else’s job, not core to product management.


• You’ve never had to defend a product decision to a commercial or revenue-focused stakeholder.


• You prefer steady, incremental discovery work over jumping into an already-shipping, fast-moving product.