Pricing & Contracts Operations Specialist

Johnson & Johnson Innovative Medicine; Zug; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

Johnson & Johnson Innovative Medicine in Zug, Switzerland seeks a Contracts Analyst in Global Services Customer Service to manage orders, inquiries, and stakeholder relationships with a focus on compliance and high-quality service.

You will use J&J tools, follow SOPs, and collaborate cross-functionally across markets; strong English and proficiency with Salesforce-SAP, and MS Office are required.

Qualifikationen

• Bachelor's degree or equivalent required.
• Strong English language verbal and written communication skills required.
• Customer focus with understanding of organizational and customer needs.
• Research and problem-solving skills required.
• Ability to execute tactically and handle day-to-day operations with minimal supervision.

Aufgaben

• Process and respond to incoming interactions and inquiries from customers across channels in SOP compliance.
• Manage routine and complex inquiries to achieve first-contact resolution.
• Identify and implement process improvements and projects.
• Adhere to quality control processes and guidelines.
• Collaborate cross-functionally to resolve exceptions and coordinate with other departments.
• Meet performance metrics for customer experience and compliance.

Kenntnisse

Analytical Reasoning

Contract Management

Collaboration

Due Diligence

Execution Focus

Process Improvements

Sales Enablement

Sales Terms and Conditions

Tender Management

Ausbildung

Bachelor's degree or equivalent

Tools

Salesforce

SAP

Microsoft Word

Excel

PowerPoint

Jobbeschreibung

Johnson & Johnson Innovative Medicine in Zug, Switzerland seeks a Contracts Analyst in Global Services Customer Service to manage orders, inquiries, and stakeholder relationships with a focus on compliance and high-quality service.

You will use J&J tools, follow SOPs, and collaborate cross-functionally across markets; strong English and proficiency with Salesforce-SAP, and MS Office are required.