Pre-Arrival Concierge Assistant (M/W/X) - Temporary contract - Le Châble

Hospitaliti; Val-de-Travers; Vor Ort; CHF 38.000 - 60.000; Vollzeit

Benefits dieser Stelle

Phone Allowance - up to 100 CHF per mo

Travel Allowance - up to 400 CHF

Branded Company Uniform

Organised Ski Pass (Verbier 4 Vallées)

Organised Insurance

Air Glaciers Heli Rescue Card

Seasonal Ski/Board Hire

Zusammenfassung

Le Collectionist is seeking a Pre-arrival Concierge for Bramble Ski in Val de Bagnes. You will orchestrate pre-arrival services from transfers to exclusive experiences, ensuring flawless planning before guests arrive.

The role demands a service-minded communicator with luxury travel knowledge and the ability to multitask with precision. Requirements include 2+ years in luxury hospitality, fluency in English, and bonus for French or German.

Qualifikationen

• Minimum 2 years in luxury hospitality, concierge services, or guest relations.
• Fluent in English; French and/or German are a strong advantage.
• Strong organisational skills and attention to detail.
• Comfortable with CRMs, itinerary platforms and digital tools.

Aufgaben

• Manage pre-arrival services including transfers, in-chalet experiences and dining arrangements.
• Coordinate all aspects of guest itineraries with clients, agents and resort teams.
• Ensure timely, accurate documentation and communicate proactively with guests.

Kenntnisse

Luxury hospitality

Guest relations

English fluency

CRM tools

Multitasking

Team player

Tools

CRM software

Itinerary platforms

Jobbeschreibung

Le Collectionist is hiring through Hosco in Val de Bagnes.Bramble Ski by Le Collectionist is the specialist in exceptional alpine holidays, curating unforgettable stays in some of the world's most prestigious ski destinations. From iconic chalets in the French Alps to exclusive retreats in Switzerland and Austria, Bramble Ski combines breathtaking properties with highly personalised services to create seamless, tailor‑made experiences for families and groups.Every chalet in our portfolio is carefully selected for its character, location and outstanding quality, offering guests the perfect setting to reconnect, celebrate and create lasting memories in the mountains.Our dedicated local teams and expert concierges take care of every aspect of the journey, allowing guests to focus entirely on enjoying their time together. From private chefs, ski instructors and childcare to helicopter transfers, wellness treatments and exclusive mountain experiences, every stay is thoughtfully designed around each guest's wishes. At Bramble Ski, luxury is defined by effortless service, genuine hospitality and unforgettable moments on and off the slopes. This position is a 43,5h contract - starting from 1st of September to30th of April 2027 (8 months) or from 1st of October 2026 to30th of April 2027 (6 months). This position requires a natural communicator with a strong sense of service, deep knowledge of luxury travel, and the ability to multitask with precision and care.

Rôle

Bramble Ski by Le Collectionist, is seeking an exceptional Pre-arrival Concierge to assist in delivering unforgettable guest journeys across our Alpine destinations. You’ll play a pivotal role in ensuring every detail of our clients’ stay is flawlessly planned and executed before they arrive at the resort.From arranging private transfers to in-chalet massages and exclusive dining experiences, you will manage the full spectrum of pre-arrival services. This position requires a natural communicator with a strong sense of service, deep knowledge of luxury travel, and the ability to multitask with precision and care.

Responsibilities

• Guest Journey Management
• Liaise with clients and agents pre-arrival to curate bespoke itineraries tailored to their preferences
• Coordinate all aspects of a guest’s stay: airport transfers, ski instruction, equipment rental, spa treatments, restaurant bookings, childcare, and more
• Ensure all itinerary items are confirmed, accurately documented, and shared with clients on time
• Communicate proactively with guests to answer questions, suggest services, and anticipate needs
• Interdepartmental CoordinationBrief resort teams ahead of each arrival to ensure properties and services are fully prepared
• Set up weekly handover meeting with the Resort Team
• Share confirmed final itineraries and any special guest requests with Operations Team
• Collaborate with in-resort team during the guest stay to ensure seamless delivery of services
• Billing & Admin ManagementTrack and manage guest extras, ensuring services are paid directly or added to final billing with approval
• Close and reconcile with the post-departure meetings
• Ensure all relevant documentation is stored and updated in our internal systems
• Content & Communication SupportDevelop in-depth knowledge of our destinations, chalets, and suppliers
• Assist with creating resort‑specific content for guest communication, blog articles, and internal guides
• Contribute to marketing and social media efforts through content suggestions and insights from the field
• General Support & DevelopmentSupport other members of the Pre Arrival Concierge team as well as the Operation Team as needed
• Help refine processes and tools for improving the pre‑arrival journey
• Participate in team meetings and destination updates to stay informed and aligned

Schedules & specificities

Bramble Ski operates in accordance with Austrian labour law and applicable collective agreements.. Due to operational requirements, work on Saturdays and Sundays may be required, particularly during high season.Working schedules are organized on a rotating basis and communicated at least one week in advance, in coordination with the wider team. All scheduling complies with Austrian regulations on working time, rest periods, and maximum weekly working hours.Overtime is managed in line with Austrian labour law and applicable collective agreements and is compensated either through time off in lieu or payment, as legally required.All scheduling and compensation practices must remain fully compliant with Austrian labour law, and adjustments will be made where necessary to ensure ongoing compliance.

Profile: Required skills and experience

• Minimum 2 years’ experience in luxury hospitality, concierge services, or guest relations
• Passionate about delivering outstanding service and crafting meaningful experiences
• Fluent in spoken and written English; French or/and German is a strong advantage
• Strong organisational skills and exceptional attention to detail
• Comfortable working with CRMs, digital tools, and itinerary platforms
• Excellent interpersonal and communication skills
• Creative, proactive, and confident in a dynamic and fast-paced environment
• A team player who thrives in both collaborative and independent roles
• Solid understanding of luxury travel expectations and high-end clientele
• Must hold a valid EU passport, a valid residence permit/VISA, or Swiss citizenship

Perks

• Phone Allowance - up to 100 CHF per month
• Travel Allowance - up to 400 CHF
• Branded Company Uniform - details on what to bring and what will be provided will be shared in the welcome letter
• Organised Ski Pass (Verbier 4 Vallées) - 804 CHF deduction from your net pay (800 CHF/5 months, deducted from net pay)
• Organised Insurance - deduction on your net pay (new insurance prices for 2027 will be official in October 2026 and will depend on age and resort)
• Air Glaciers Heli Rescue Card
• Seasonal Ski/Board Hire - subject to availability

Recruitment process

• HR call
• Manager Interview (N+1)
• Director Interview (N+2)
• Reference check

Please see the full vacancy for the benefits offered by Le Collectionist.