Operational SAP-PM Data & Support Specialist (m/f/d)

LHH Recruitment Solutions; Bern; On-site; CHF 90,000 - 120,000; Full time

Job summary

LHH Recruitment Solutions is seeking an Operational SAP-PM Data & Support Specialist (m/f/d) to join a biopharmaceutical leader in Bern. You will manage SAP PM/EAM master data and provide first-level support for ~800 SAP users, coordinating with local and global stakeholders to ensure data quality and smooth operations.

Responsibilities include data lifecycle management, SOP-based validation, reporting, and continuous process improvement in the SAP PM environment.

Qualifications

• Experience with SAP PM / SAP EAM Master Data
• Strong understanding of master data governance and maintenance processes
• Experience in SAP PM support environments or similar
• High affinity for IT systems and business applications

Responsibilities

• Manage SAP PM/EAM master data lifecycle from creation to documentation
• Review master data requests per SOPs and ensure accuracy
• Provide first-level support to SAP PM users and escalate issues as needed
• Create reports and data extracts to support decision-making
• Collaborate with stakeholders to ensure data quality and process efficiency

Skills

SAP PM Master Data

Master Data Governance

Data extraction & reporting

Cross-functional collaboration

IT systems affinity

Education

Technical/Commercial diploma

Tools

Microsoft Office

ITSM systems

Document management systems (DMS)

Job description

We are currently looking for a highly motivated and detail-oriented Operational SAP-PM Data & Support Specialist (m/f/d) to join a dynamic team supporting SAP Plant Maintenance (SAP PM) operations at a leading global biopharmaceutical company in Bern.

In this role, you will serve as a key contact person for SAP-PM Master Data Management and First Level Support, ensuring high-quality master data processes and seamless support for approximately 800 SAP users. You will work closely with internal stakeholders, support business-critical maintenance processes, and contribute to continuous improvements within the SAP PM environment.

Our client is a world-leading biopharmaceutical organization dedicated to saving lives and improving patient outcomes through innovative therapies. You will become part of a collaborative environment where quality, compliance, and operational excellence are key priorities.

Main Responsibilities

• Manage SAP PM/EAM master data throughout its lifecycle, including creation, modification, validation, approval, and documentation.
• Review and assess master data requests according to applicable SOPs and ensure complete and accurate processing.
• Advise requestors on master data topics and coordinate incoming Master Data Management requests.
• Perform individual and mass data updates within SAP PM while maintaining a "first time right" approach.
• Provide and maintain relevant data and information to support efficient master data processes.
• Ensure smooth operation of SAP PM order management processes and related documentation workflows.
• Coordinate and distribute support and master data requests within the Data & Support team.
• Deliver first-level support to SAP PM users and elevate issues where necessary.
• Manage physical and electronic maintenance and work order documentation.
• Create reports, data extracts, and analyses to support operational decision-making.
• Participate in projects, workshops, meetings, and continuous improvement initiatives.
• Support SMEs with projects, incidents, change requests, and service requests.
• Collaborate effectively with local and global stakeholders to ensure high service quality and process efficiency.

Your Profile:

• Technical, commercial, or secondary education degree (or equivalent qualification).
• Several years of experience working with SAP PM / SAP EAM Master Data.
• Strong understanding of master data governance and maintenance processes.
• Experience in SAP PM support environments or similar operational support functions.
• High affinity for IT systems and business applications.
• Experience with tools such as Microsoft Office, ITSM systems, and document management systems (DMS).
• Strong analytical skills with experience in data extraction, reporting, and data analysis.
• Experience participating in projects and cross-functional initiatives.
• Highly accurate, structured, and reliable working style.
• Native-level German and good English skills.

Additional Information:

• Duration: 12 months
• Workload: 100%
• Work location: Bern
• Remote work: No
• Start date: 01.10.2026
• Working hours: Regular business hours