Operational Partner Manager 80-100%

StudySmarter; Opfikon; Vor Ort; CHF 49.623 - 77.191; Vollzeit

Zusammenfassung

A leading telecommunications company in Zürich is looking for an Operational Partner Manager to manage partnerships and ensure smooth operational processes. The ideal candidate has experience in contact center management, a strong track record of achieving KPIs, and excellent leadership skills. This role involves frequent travel and requires fluency in both German and English. The company fosters a diverse and innovative work culture and offers a competitive salary package between EUR 54,000 and 84,000 per year.

Qualifikationen

• Proven experience in managing operational contact centers and service partners.
• Track record of delivering quality services and meeting KPIs.
• Strong leadership and decision-making capabilities.
• Experience in telecoms industry and contract management.

Aufgaben

• Manage partnerships and ensure smooth operational processes.
• Drive performance reviews and audits for service partners.
• Facilitate communication between teams for effective collaboration.
• Implement and embed new business and operational changes.

Kenntnisse

Operational Contact Centre Management

Outsourcing / Service Partner Management

Leadership

Stakeholder management

Contract Management

Commercial Management

Bilingual communication (German and English)

Jobbeschreibung

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.

We are looking for an Operational Partner Manager to strengthen and manage our partnerships. In this role, you will act as the key contact for operational collaboration, ensure smooth processes with our partners, and drive improvements that create value for both sides.

YOUR CHALLENGE

• Responsible for capacity delivery, operations, change and contract management of a designated service partner with :150 – 350FTE
• Leads partner site operational management and drives delivery of all contracted KPI's in alignment with company goals and objectives
• Exercises full management authority with designated service partner to drive performance through daily/weekly/monthly performance reviews, audits and visibility of action plans
• Ensure clear lines of communication and strong engagement model exist between Sunrise and service partner teams, and all areas work collectively as one team
• Through insights drawn onsite, drives process improvement efforts with impact beyond own scope based on knowledge of call center management and relevant operational area
• Ensure relevant elements of partner service agreements are considered enabling stakeholders to make well-informed, balanced decisions
• Ensure the smooth and successful implementation and embedding of all new business and operational activity / change programs

YOUR SKILLS

• Previous Operational Contact Centre Management and Previous experience in Outsourcing / Service Partner Management
• Successful track record of delivering quality and efficiency and KPIs
• Leadership, influencing both direct team and service partners and excellent decision making skills
• Strong stakeholder management skills and proven experience of leading, managing and motivating a team
• Experience in managing Contracts & Commercials and/or P&L Telecoms industry
• Experience in a similar role in the Telecoms industry. Requirement to travel on a frequent basis min 10 days per month
• Excellent communication and report writing skills, in both German and English as a minimum

At Sunrise, you’ll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn’t just a program for us, it’s part of our DNA. By celebrating our differences, we achieve great things together.

Sunrise has partnered with «Advance – Gender Equality in Business». We’ve also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.

Ready to rise to the challenge? Then join the team and actively shape our future.

#ChallengersWanted

Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.

Salary: EUR 54000 - 84000 per year