Operation director (crypto payments service provider)

Tangem AG; Zug; Vor Ort; CHF 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Stability and growth opportunities

Participation in shaping the future unicorn

Zusammenfassung

Tangem AG, a high-tech company based in Zug, Switzerland, is seeking an Operation Director to coordinate various projects related to crypto payments. The ideal candidate will have experience in managing bank card issuance, organizing operational processes, and leading customer support initiatives. Key responsibilities include handling budgeting, project management, compliance processes, and building high-performing teams. The position offers stability and the opportunity to participate in shaping a future unicorn.

Qualifikationen

• Experience in the issuance of bank cards and operational process development of card products.
• Demonstrates strong knowledge of customer service standards, processes and tools.
• Ability to create budgets and monitor their execution.

Aufgaben

• Coordinate a portfolio of projects with service providers.
• Manage the budget and financial forecasts.
• Drive all customer support activities.

Kenntnisse

Experience in the issuance of bank cards

Organizing and managing projects

Customer service standards knowledge

Project management skills

Financial services operations understanding

Analytical and problem-solving skills

Collaboration with virtual teams

Jobbeschreibung

Operation director (crypto payments service provider)

Tangem is a high-tech company in the blockchain sector was founded in 2017, headquartered in Zug, Switzerland, with branches in North America, Eastern Europe, and APAC.

Tangem offers a smartcard-based hardware wallet and mobile applications.

Responsibilities:

• Coordinate a portfolio of projects with wide range of service providers (BaaS, LaaS, Liquidity, KYC, KYT Providers).
• Organize the operational process for Visa card program (customer onboarding, fulfilment, partner management, risk and data management, reporting, settlement and reconciliations, automation).
• Build high-performing teams and actively manage talent by continuously assessing talent needs against current capabilities, addressing any gaps.
• Manage the budget and financial forecasts, treasury function, monitor key performance indicators.
• Prepare detailed operational documentation for the op. processes (policies, instructions, risk assessments, guidelines, etc.).
• Drive all customer support activities, including process development, optimization and growth initiatives; develop scalable customer engagement approach and customer deliverables to support growth and optimization initiatives.
• Handle legal, anti-fraud, and compliance process management.
• Oversee accounting and financial control.

Key Requirements:

• Experience in the issuance of bank cards and operational process development of card products.
• Experience in organizing managing projects, partners, and quality of payment services.
• Demonstrates strong knowledge of customer service standards, processes and tools.
• Demonstrates ability to lead projects related to CRM, ERP and other operational systems.
• Ability to create budgets and monitor their execution.
• Understanding of financial services operations, compliance and crypto assets regulation in EEA and globally, anti-fraud principles.
• Keen analytical, proven problem-solving and project management skills.
• Strong collaboration and ability to partner effectively with virtual, fast-paced teams.

What we offer:

• Stability, growth, participation in shaping the future unicorn.