Online Campaign Manager DE/IT (80-100%)

Who is Hiring; Zürich; On-site; CHF 70,000 - 110,000; Full time

Job summary

localsearch is seeking a detail-oriented professional to join the Online Campaign Management team. You will oversee operational campaign production and activation across Google, Meta, YouTube, and Display, ensuring timely campaigns and high customer satisfaction.

You will interact with Sales, Product and external partners, perform calls to ensure quality, and maintain data in CRM systems while supporting reporting and process improvements.

Qualifications

• Must be structured, process-driven and able to manage high volumes of campaigns.
• Excellent communication with internal stakeholders and customers.
• Ability to quickly understand new tools and workflows.

Responsibilities

• Create, set up and activate advertising campaigns on Google, Meta, YouTube and Display.
• Control production processes and manage backlog/cases.
• Handle customer interactions and calls to ensure campaign quality and satisfaction (German & Italian).
• Coordinate with Sales, Product, Tech and external partners to resolve issues.
• Maintain campaign data in CRM and support reporting and process needs.

Skills

Structured mindset

Strong communication

Problem solving

Customer focus

Time management

Education

Commercial training or degree

Tools

CRM systems

Campaign platforms

Job description

localsearch is the leading marketing and advertising partner for Swiss SMEs. We make customers successful in the digital world. The Online Campaign Management team is looking for a new team member. Our team is the operational heart of the Advertising Products area and we ensure that our advertising products (especially advertiseONE) are efficiently produced, activated and continuously managed. We work closely with Sales, Product and external partners and drive quality, speed and customer satisfaction in campaign implementation.

Operational campaign production & activation

• Creation, setup and activation of advertising campaigns on Google, Meta, YouTube, Display etc.) via internal and external systems
• Control of the production process
• Processing of production, onboarding and approval cases based on customer feedback and ensuring timely campaign activations
• Customer interaction throughout the process
• Conducting customer calls (e.g. consultation calls, approval calls or performance calls) to ensure campaign quality and customer satisfaction in German & Italian
• Collaboration with Sales & internal stakeholders
• Close coordination with customer advisors as well as interface to Product, Tech and external partners to clarify requirements and resolve operational issues
• Quality assurance & troubleshooting Ensuring correct campaign setups as well as identifying and escalating errors (e.g. data, tracking or system issues)
• Backlog and case management Prioritising and structured processing of open productions, approvals and blocked cases
• Administrative & system-related tasks Maintaining campaign data and status in CRM systems as well as supporting reporting and process requirements

Skills and requirements

You are:

• Structured, operationally strong and able to keep an overview even with high volume
• Solution-oriented and pragmatic in dealing with daily challenges
• Communicative and confident in exchange with internal stakeholders and customers
• Responsible and reliable in implementation

You bring with you:

• Interest in digital marketing and ideally a certification for "Google Search Engines"
• Experience in operational processes, back office, campaign management or customer service is an advantage
• Basic technical understanding and ability to quickly familiarise yourself with new tools (e.g. CRM systems, campaign platforms)
• Structured and efficient working style, even under time pressure
• Fluent German and good Italian skills; French skills are an advantage, basic English knowledge
• Commercial training, degree or comparable qualification

We are enthusiastic, solution-oriented, multicultural digital natives, customer understanders, SME fans, local champions, digital package bundlers, lateral thinkers. And we all pull together with the same goal in mind: to make our customers successful in the digital world with innovative marketing solutions as a team. We do this by working together dynamically and on an equal footing in partnership -- we live flat hierarchies and cross-departmental collaboration every day -- whether on site with the customer in field service, at the source in engineering, creatively in marketing, innovatively in product management or service-oriented in customer success.