Office & Workplace Experience Specialist

Blockstream; Lugano; Vor Ort; CHF 50.000 - 70.000; Vollzeit

Zusammenfassung

Blockstream is seeking an Office & Workplace Experience Specialist in Lugano. This role involves welcoming clients and visitors, ensuring a positive office experience, and supporting daily administrative tasks. Candidates should have experience in customer service or office administration, proficiency in English and Italian, and a proactive attitude. Ideal for an individual who enjoys working in a service-oriented environment and has a strong focus on team collaboration.

Qualifikationen

• Experience in reception, hospitality, customer service, or office administration.
• Familiarity with office management procedures.
• Ability to work independently and as part of a team.
• Excellent English and Italian communication skills.

Aufgaben

• Welcome and assist visitors, clients, and employees professionally.
• Deliver a high-quality office and customer experience.
• Support daily office operations and administrative processes.
• Handle expense reporting and invoicing activities.
• Coordinate meetings, travel arrangements, and events.

Kenntnisse

Reception experience

Customer service skills

Organizational skills

Interpersonal skills

Proficiency in Microsoft Office

Proficiency in Google Workplace

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting‑edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry‑leading Bitcoin self‑custody solutions, Bitcoin‑based financial products, second‑layer scaling technologies, and enterprise‑grade blockchain infrastructure.

We are now looking for an Office & Workplace Experience Specialist to join our growing team in Lugano.

This role is ideal for someone who genuinely enjoys working with people and creating a welcoming, professional, and service‑oriented environment. As the first point of contact for our office, you will play an important role in shaping the experience for employees, clients, candidates, and visitors interacting with Blockstream and our group.

Beyond administration and coordination, this is a highly people‑facing role where strong customer service, organisation and communication skills, and a positive attitude are essential.

What You’ll Be Doing (Responsibilities)

• Experience in reception, hospitality, customer service, office administration, or similar people‑facing roles.
• Welcome and assist visitors, clients, and employees in a warm and professional manner.
• Deliver a high‑quality office and customer experience as the face of the Lugano office.
• Support daily office operations and administrative processes.
• Handle expense reporting and invoicing activities.
• Coordinate meetings, travel arrangements, and events.
• Support office management and office move activities.
• Manage incoming calls, emails, and correspondence.
• Collaborate across teams and support various internal projects.

What We Look For in You (Required Qualifications)

• Experience in reception, hospitality, customer service, office administration, or similar people‑facing roles.
• Familiarity with office management procedures.
• Highschool diploma or equivalent.
• Ability to work independently and as part of a team.
• A genuine customer‑oriented mindset and strong interpersonal skills.
• Excellent English and Italian communication skills.
• German and/or French is highly preferred.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft Office and Google Workplace.
• Positive, professional, and service‑minded attitude.
• Curiosity for technology and AI‑driven ways of working.

This position is in an office setting and requires regular interaction with staff, clients, and visitors. The Office & Workplace Experience Specialist will play a crucial role in creating a welcoming atmosphere.