People Operations Specialist EMEA

blockchaincapital.com; Lugano; Vor Ort; CHF 80.000 - 100.000; Vollzeit

Zusammenfassung

Blockchaincapital.com is hiring a People Operations Specialist for their Lugano office. The role involves supporting HR processes, employee experience, and compliance across the EMEA region. You will be the key point of contact for employees, manage payroll and benefits, and assist with recruiting and HR policy implementation. This position offers a hybrid work model, allowing for flexibility between office and remote work. Candidates should have at least 5 years of relevant experience and strong proficiency in English and Italian.

Qualifikationen

• 5+ years of experience in People Operations.
• Strong familiarity with HR operations and employee lifecycle management.
• Excellent organizational skills and attention to detail.

Aufgaben

• Be a trusted point of contact for employees across EMEA.
• Support employees and managers with HR-related questions.
• Coordinate payroll and benefits administration across EMEA.

Kenntnisse

People Operations

HR operations

Attention to detail

Interpersonal skills

Communication skills

Technology awareness

Tools

HRIS systems

Google Workspace

Jobbeschreibung

Location

Lugano

Employment Type

Full time

Location Type

On-site

Department

People & Recruiting

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting‑edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry‑leading Bitcoin self‑custody solutions, Bitcoin‑based financial products, second‑layer scaling technologies, and enterprise‑grade blockchain infrastructure.

People Operations Specialist, EMEA

This role is a hands‑on, full‑spectrum HR position spanning administrative excellence, employee experience, compliance, and HR business partnering across a fast‑paced, multi‑country environment. The Specialist will report to the Head of HR EMEA.

What You’ll Be Doing (Responsibilities)

Employee Experience & HR Support

• Be a trusted and responsive point of contact for employees across the EMEA region
• Support employees and managers with HR‑related questions, policies, processes, and documentation
• Lead onboarding activities and create a seamless and welcoming employee experience
• Support employee relations topics with professionalism, care, and consistency
• Coordinate engagement initiatives, wellness activities, and internal people programs across multiple countries

HR Operations & Administration

• Maintain highly accurate and confidential HRIS records and employee documentation
• Coordinate payroll, benefits administration, and vendor communication across EMEA countries
• Support HR compliance activities across multiple jurisdictions, with strong focus on Swiss and broader EMEA HR operations
• Manage contracts, letters, employment documentation, and HR administrative workflows
• Support the development and maintenance of HR policies, handbooks, and internal procedures
• Ensure strong operational accuracy and attention to detail across all HR activities

HR Process Improvement & Automation

• Support modernization and automation of HR processes and workflows
• Identify opportunities to improve efficiency through technology and AI‑driven tools
• Assist with the implementation and optimization of HR systems and operational processes
• Bring curiosity and interest in how technology can improve employee experience and HR delivery

Talent & Development

• Support recruiting activities including job postings, candidate communication, interview coordination, and screening
• Assist with performance review cycles, goal setting, and employee development initiatives
• Coordinate training and learning opportunities across teams
• Gradually grow into broader HR business partnering exposure and responsibilities over time

What We Look For In You (Required Qualifications)

• 5+ years of experience in People Operations
• Strong familiarity with HR operations, administration, processes, Learning and Development, and employee lifecycle management
• Experience supporting payroll, contracts, HR systems, and operational HR workflows
• Experience working across multiple countries and jurisdictions within EMEA
• Knowledge of Swiss and broader EMEA employment law and HR practices
• Excellent organizational skills and exceptional attention to detail
• Strong work ethic and ability to manage both strategic exposure and highly administrative tasks with equal professionalism
• Strong interpersonal and communication skills with the ability to build trust across the organization
• Curiosity and familiarity with technology, AI tools, and HR process automation
• Proficiency in HRIS systems and Google Workspace (Ashby experience is a plus)
• Excellent English and Italian verbal and written communication skills

Nice To Haves (Preferred Qualifications)

• Experience in tech, fintech, SaaS, or blockchain/cryptocurrency environments
• Strong multi‑country HR experience across EMEA
• German and/or French language skills are highly preferred
• Experience improving or automating HR operational processes
• Exposure to scaling organizations or fast‑growth environments

This position requires regular interaction with employees, managers, candidates, and external partners across multiple countries and time zones. The People Operations Specialist EMEA will play a key role in ensuring smooth HR operations, operational excellence, compliance, and a positive employee experience across the region.

Schedule: Monday‑Friday, office‑based in the centre of Lugano and hybrid 2 days per week.