Ocean Freight Customer Success Specialist

Commodity Supplies AG; Wollerau; Sur place; CHF 85 000 - 110 000; Plein temps

Résumé du poste

Commodity Supplies AG in Switzerland seeks an Ocean Freight Customer Service Specialist to manage bookings, allocations, and billing support for global freight operations. You will be the main contact for customers, resolve complex issues, maintain CRM records, and coordinate with carriers and internal teams to ensure excellent service.

The role requires strong knowledge of ocean freight, Incoterms, and shipping documentation, plus fluency in German and English.

Qualifications

• Minimum 3 years of experience in ocean freight, freight forwarding, logistics, or customer service.
• Bachelor's degree in Business Administration, Logistics, International Trade, or related field preferred.
• Strong understanding of ocean freight operations, shipping documentation, carrier tariffs, and Incoterms.
• Native-level German and fluent English communication skills.
• Experience with CRM platforms such as Salesforce or Zendesk.
• Ability to read freight contracts, rate sheets, and customer agreements.
• Strong commercial understanding of ocean freight billing and invoice validation.
• Proficiency in Microsoft Office, especially Outlook, Excel, and Word.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple customer cases and priorities simultaneously.
• Certifications in FIATA, IATA are advantageous.

Responsabilités

• Serve as the main point of contact for customer inquiries regarding bookings, allocations, contract terms, and shipment updates.
• Manage day-to-day freight allocation requests and coordinate capacity with the procurement team.
• Provide timely and accurate information on shipment status, allocation availability, and schedule changes.
• Maintain accurate customer records and case documentation within CRM systems.
• Handle customer disputes related to freight rates, surcharges, contracts, and service issues.
• Review and prepare customer invoices, ensuring billing accuracy and commercial compliance.
• Coordinate with carriers, operations, procurement, and finance teams to resolve issues.
• Monitor allocation utilization and communicate capacity constraints or opportunities.
• Track and close customer cases within SLA targets.
• Contribute to customer service reporting and process improvement initiatives.
• Support maintenance and enhancement of customer service procedures and best practices.
• Escalate complex matters while ensuring excellent customer experience.

Connaissances

Customer service

Logistics

Problem solving

Analytical skills

Communication skills

Organization

Multitasking

Collaboration

Formation

Bachelor's degree in Business Administration/Logistics/International Trade

Outils

Salesforce

Zendesk

Excel

Outlook

Description du poste

Commodity Supplies AG in Switzerland seeks an Ocean Freight Customer Service Specialist to manage bookings, allocations, and billing support for global freight operations. You will be the main contact for customers, resolve complex issues, maintain CRM records, and coordinate with carriers and internal teams to ensure excellent service.

The role requires strong knowledge of ocean freight, Incoterms, and shipping documentation, plus fluency in German and English.