Murex Front Office Support Lead

EPAM Systems; Vaud; On-site; CHF 140,000 - 190,000; Full time

Benefits offered by this job

5 weeks vacation

ESPP

Parental leave

Pension plan

Sickness insurance

Employee assistance program

Travel insurance

Learning opportunities

Job summary

First Derivative is seeking a Murex Front Office Support Lead in Switzerland to own daily operations of Murex MX.3, ensuring accurate trade capture, valuation, risk and market data processes throughout the trading day. You will be the escalation point for complex Front Office issues and manage the front-office support queue end-to-end.

You will coordinate with traders, risk managers and the run team, perform root-cause analysis and drive permanent fixes with developers and vendor support.

Qualifications

• 5+ years hands-on Murex MX.3 experience with Front Office production support.
• Strong knowledge of trade capture, valuation, market data, P&L and risk in Front Office.
• Experience with ITIL incident/change management.
• Proficiency in SQL and data investigation.

Responsibilities

• Monitor and support Murex Front Office processes across trade capture, valuation, market data and end-of-day processing.
• Act as escalation point for traders and risk managers on system issues and data questions.
• Triage, investigate and resolve incidents on the Murex platform and interfaces.
• Own the front-office support queue and coordinate L2/L3 incidents with vendors and run teams.
• Perform root-cause analysis and drive permanent fixes with developers and vendor support.
• Support end-of-day, month-end and market close processes to meet deadlines.
• Maintain runbooks, escalation paths and on-call procedures.
• Support testing and readiness for platform upgrades and vendor releases.

Skills

Murex MX.3

Front Office operations

SQL

Unix/Linux

Shell/Python scripting

ITIL processes

Tools

Murex Datamart

Job description

Here at First Derivative, we are looking to expand our Murex offerings in Switzerland, and we are looking for a Murex Front Office Support Lead to join us! You will own the day-to-day operation and production support of Murex MX.3, making sure trade capture, valuation, risk and market data processes run reliably through the trading day and end-of-day cycle. You are the escalation point for complex Front Office issues and valuation discrepancies, and the owner of the front-office support queue end-to-end.

Responsibilities

• Monitor and support Murex Front Office processes, including trade capture, valuation, market data, risk and end-of-day processing
• Act as escalation point for traders, risk managers and middle office on system issues, valuation discrepancies and data questions
• Triage, investigate and resolve incidents on the platform and its interfaces to upstream and downstream systems (market data, risk, settlement, accounting)
• Own the front-office support queue: coordinate L2/L3 incidents with the platform run team and the software vendor, manage escalations, and hold the SLA
• Perform root-cause analysis on recurring issues and drive permanent fixes with the development team and vendor support
• Support end-of-day, month-end and market close processes so deadlines are consistently met
• Maintain runbooks, escalation paths and on-call procedures
• Support testing and operational readiness for platform upgrades, patches and vendor releases

Requirements

• 5+ years of hands-on Murex MX.3 experience, with strong Front Office functional and production support expertise
• Proven track record supporting Murex MX.3 in production, with deep Front Office knowledge across trade capture, valuation, market data, P&L and risk processes
• Strong knowledge of the front-to-back trade lifecycle and Front Office processes. Commodities experience is advantageous but not required
• Strong SQL and familiarity with Murex Datamart structures for data investigation and reporting
• Strong understanding of Murex architecture, including workflows, market data, interfaces/integration, Datamart and batch processing
• Unix/Linux server environments and batch job monitoring
• Basic scripting (shell, Python) for troubleshooting and automation
• Incident, problem and change management (ITIL or equivalent); ITIL Foundation preferred

We offer

• 5 weeks of vacation
• EPAM Employee Stock Purchase Plan (ESPP)
• Enhanced parental leave
• Extended pension plan
• Daily sickness allowance insurance
• Employee assistance program
• Global business travel medical and accident insurance
• Learning and development opportunities including in-house training and coaching, professional certifications, and courses
• Please note that any offers will be subject to appropriate background checks
• We do not accept CVs from recruiting or staffing agencies
• For this position, we are able to consider applications from the following:
• - Swiss nationals
• - EU/EFTA nationals
• - Third-country nationals based in Switzerland with an appropriate work permit
• - Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits