Metal Operations Manager

PAMP S.A.; Gorla; On-site; CHF 180,000 - 240,000; Full time

Job summary

PAMP S.A. in Ticino (Switzerland) seeks a Metal Operations Manager to lead a 15‑person team across Geneva, Ticino, New York, and other locations, reporting to the COO. The role drives control of precious metals operations from receipt to storage and trading.

You will design and monitor KPIs with the COO, own IT product roadmaps for Inbound and MIDAS, mentor staff, and coordinate cross‑department processes to optimise efficiency and service quality.

Qualifications

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Responsibilities

• Oversees metal operations deliveries, pricing, invoicing, payments, reconciliation.
• Monitors client trade accounts, market positions, and balances.
• Ensures correct invoicing of goods and services.
• Escalates issues and coordinates with customer service, relationship managers, production, logistics, treasury, trading, and back office.
• Defines and monitors operational KPIs with the COO.
• Defines user requirements for IT platforms and facilitates UAT for releases.

Skills

Leadership

Interpersonal skills

Agile mindset

Organizational skills

Diversity sensitivity

English proficiency

Italian/French desirable

Education

Master's degree in Finance/ Commodities

Tools

MIDAS IT platform

Inbound IT platform

Job description

MISSION

the Metal Operations Manager is managing a team of 15 people across several locations (Geneva, Ticino, New York), reporting directly to the COO. His / her mission is to maintain control of diverse precious metals operations across various client streams.

As part of his / her mission, the Metal Operations Manager:

• Oversees the metal operations activity of the company, in particular the operations relating to the receipt of metal for refining and those relating to the trading, production or storage of fine metal products (bullion, minted products, grain, etc) in line with the company’s service commitments to its customers.
• Measures effectiveness and efficiency of existing operations and works to improve associated service quality and cost effectiveness
• Serves as Process Owner for Metal Operations processes, coordinating with other departments to design and optimise processes & procedures
• Serves as Product Owner for the company’s Inbound and MIDAS IT platforms, working with other business stakeholders and IT to define a product roadmap, articulate and prioritise requirements, and facility user acceptance testing
• Leads the Metal Operations team, providing mentoring to team members and motivates them to meet or surpass organisational goals

MAIN ACTIVITIES AND RESPONSIBILITIES

Oversees metal operations (deliveries, pricing, invoicing, payments, reconciliation)

• Managing and monitoring precious metals deliveries including ensuring completeness and accuracy of information and documentation issued and received.
• Monitoring and reconciling client trade accounts, market positions and balances.
• Ensuring correct invoicing of goods and services.
• Resolution / Escalation of issues.
• Ensures good communication with customer service team, relationship managers, production, logistics, treasury, trading and back office.
• In collaboration with the COO, designs and monitors Operational key performance indicators.
• In collaboration with Business Process Analyst, works to define and maintain target process designs for Metal Operations.
• In collaboration with IT, defines user requirements and priorities for the development of the company’s Inbound and MIDAS applications and facilitates User Acceptance Testing (UAT) of new releases.

ADDITIONAL DUTIES

• Effectively promote synergies and ensures good coordination and collaboration with other departments
• Make suggestions for improvement; bring innovative ideas and thinking,
• Carry out work in a gender and diversity-sensitive manner,
• Accomplish other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE

Master’s degree in Finance, Commodities, or other relevant field.

10-15 years of work experience, preferably in commodities trading house or financial institution

2-3 years experience in team and project management

• Leadership skills and high drive,
• Excellent interpersonal skills and customer orientation,
• Agile and flexible mindset, reactive to requests,
• Excellent organizational skills and attention to detail.
• Ability to interact with colleagues of diverse cultures; respect for diversity.
• Proficiency in spoken and written English is required, Italian and / or French desired

NUMBER OF DIRECT REPORTS

Client Operations Team: 15 people+ on multiple locations (Geneva/Ticino/New York/UAE/Hong Kong)

BUDGETARY RESPONSIBILITY

Department Metal Operations

GEOGRAPHIC LOCATION / EXPECTED TRAVEL

The position is based in Ticino.

Occasional travel is expected according to the business needs.

REMARKS

The present Terms of Reference may be modified and/or amended at any time.