Media Operations Coordinator - Technical Support (H/F) - CDI

Eversys S.A.; Mittelwallis; Vor Ort; CHF 90.000 - 115.000; Vollzeit

Zusammenfassung

Eversys S.A. is seeking a Media Operations Coordinator - Technical Support to join our 100% on-site team in Sierre. The role focuses on triaging support tickets, managing telemetry assets and customer logins, and producing technical how-to videos under experienced technicians.

Strong French and English skills are required, with a background in media content and IT tools. The position is permanent, full-time (100%), with immediate start possible.

Qualifikationen

• Commercial CFC with technical affinity or Technical CFC with interest in administration and media content.
• Fluency in French (C2) and English (B2) with good written skills.

Aufgaben

• Ticket triage & first response: handle initial triage and resolve non-technical requests.
• Telemetry & asset administration: manage asset records and customer logins in telemetry system.
• Video production & library management: shoot, edit, and organize technical how-to videos.
• Knowledge base management: update support articles for current information.
• Operational support: assist trainers and technicians to ensure smooth workflows.

Kenntnisse

French language (C2)

English language (B2)

IT skills & tools

Ausbildung

Swiss CFC (Commercial/Technical)

Tools

Video editing software

Content management systems

Jobbeschreibung

Media Operations Coordinator - Technical Support (H/F) - CDI

Eversys S.A. Vacant since : 17.09.2026 Number of jobs : 1 3960 Sierre (VS) 100% Immediately Permanent Registration requirement

We have become a leader in the world of professional automatic coffee machines by developing innovative solutions inextraction methods and quality control coffee products.

Profile

Education: Commercial CFC with technical affinity or Technical CFC with an interest in administration and media content

• Languages ; French C2 and English B2 (written), every other language is an asset
• IT Skills; Comfortable working with IT tools, experience with video editing software, and content management is a strong asset.

Missions

• Ticket Triage & First Response: Support the team by managing the initial triage of incoming tickets, resolving non-technical requests such as part number indentification, documentation, and general information.
• Telemetry & Asset Administration: Execute the day-to-day management of asset within the telemetry system and handle the creation and distribution of customer logins.
• Video Production & Library Management : Shoot, edit, and organize technical "how-to" videos, working under the guidance of experienced technicians for technical accuracy.
• Knowledge Base Management; Maintain the company knowledge base by writing and updating support articles to ensure information is accessible and current.
• Operational Support: Provide administrative and logistical support to the team of trainers and technicians to ensure smooth department workflows.

Start date : Immediately or to be determined

Type of contract : Permanent

Employment rate : 100%

Workplace : Sierre

Application period : 16.10.26

• Work location 3960 Sierre (VS)
• Workload 100%
• Employment start Immediately
• Employment duration Permanent

• Qualification skilled
• Work experience More than 3 years
• Education Vocational education and training with the Swiss Federal VET Diploma or equivalent

• English Orally : Good knowledge Written : Good knowledge
• French Orally : Very good knowledge Written : Very good knowledge