Mandarin-Speaking Onboard Retail Manager - Luxury Cruise

Harding+; Vaud; Vor Ort; CHF 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Accommodation on board

Meals on board

Visas & seafaring documents provided

Zusammenfassung

Harding+ seeks an experienced Mandarin-speaking Retail Manager to lead onboard teams, delivering memorable guest experiences and driving sales performance at sea. You will set the example, train staff, and actively engage clients for events and product knowledge while maintaining top-tier service standards.

You will oversee operations across shop floors and back-office tasks, ensuring profitability and exceptional guest service in a luxury cruise retail environment.

Qualifikationen

• Fluent in Mandarin and able to communicate confidently with guests and colleagues.
• Proven experience as Retail Manager or Assistant Manager (ideally at sea).
• Strong leadership, customer service and sales acumen; comfortable with HR processes.

Aufgaben

• Lead a team to create an exceptional onboard retail experience for guests.
• Inspire the team to deliver sales and profit targets and superior service.
• Set a positive example as a leader and role model for staff.
• Identify and deliver training requirements within the team.
• Own the client base, including outreach for events and product knowledge sessions.
• Maintain high standards on shop floor and in back-office operations.

Kenntnisse

Mandarin

Retail management

People leadership

Sales targets

Public speaking

Customer service

HR processes

Numeracy

Jobbeschreibung

Harding+ seeks an experienced Mandarin-speaking Retail Manager to lead onboard teams, delivering memorable guest experiences and driving sales performance at sea. You will set the example, train staff, and actively engage clients for events and product knowledge while maintaining top-tier service standards.

You will oversee operations across shop floors and back-office tasks, ensuring profitability and exceptional guest service in a luxury cruise retail environment.