Manager, EMEA Site Delivery Lead

Jobtailor; Zug; Vor Ort; CHF 120.000 - 180.000; Vollzeit

Zusammenfassung

Jobtailor in Zug, Switzerland seeks an experienced IT Service Delivery Leader to oversee technology service delivery at assigned sites, ensuring alignment with global standards and local business needs.

The role requires strong experience in end-user computing, network and infrastructure services, ITSM processes, and vendor management, with up to 25% regional travel. Fluency in English, with Spanish/Portuguese a plus, is preferred.

Qualifikationen

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 6-8 years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment.
• Technical skills including knowledge of end-user computing, network and infrastructure services, ITSM processes (incident, problem, change), and vendor-supported technology environments.
• Proven experience leading teams, influencing without authority, and partnering with senior stakeholders across functions and geographies.
• Experience managing third-party vendors and service providers, including performance management and issue escalation.
• Strong problem-solving, communication, and customer-service orientation in fast-paced site environments.
• English required; Spanish and/or Portuguese preferred.
• Up to 25% regional and international travel.
• Certifications: ITIL, PMP, or similar certifications preferred.

Aufgaben

• Provide leadership and accountability for technology service delivery at assigned sites, aligning with global IT standards and local business needs.
• Oversee day-to-day IT operations including end-user services, infrastructure, and site-specific technology needs.
• Serve as primary technology contact for site and regional leaders, building partnerships and ensuring high customer satisfaction.
• Lead incident, problem, and change management to minimize disruption and ensure timely resolution.
• Manage local and regional vendors and service providers, including performance, contracts, and SLAs.
• Drive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management.
• Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements in medical device environments.
• Lead, coach, and develop site or regional technology teams, fostering accountability and continuous improvement.

Kenntnisse

End‑user computing

Network Services

Infrastructure Services

Incident Management

Problem Management

Change Management

Application Support

Technology Operations

Data Privacy Compliance

Cybersecurity Compliance

Lifecycle Management

Problem-Solving

Communication

Customer Service Orientation

Collaboration

Influencing Without Authority

ITIL

PMP

Ausbildung

Bachelor's degree in Information Technology/Computer Science/Engineering

Jobbeschreibung

Responsibilities

• Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs.
• Manage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology needs.
• Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.
• Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution of issues.
• Oversee local and regional vendors and service providers, managing performance, contracts, and service‑level agreements.
• Drive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management activities.
• Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.
• Lead, coach, and develop site or regional technology team members, fostering a culture of accountability, collaboration, and continuous improvement.

Requirements

• Bachelor’s degree required in Information Technology, Computer Science, Engineering, or a related field.
• 6 -8 years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment.
• Technical skills including knowledge of end‑user computing, network and infrastructure services, ITSM processes (incident, problem, change), and vendor‑supported technology environments.
• Proven experience leading teams, influencing without authority, and partnering with senior stakeholders across functions and geographies.
• Experience managing third‑party vendors and service providers, including performance management and issue escalation.
• Strong problem‑solving, communication, and customer‑service orientation in fast‑paced site environments.
• English required; Spanish and/or Portuguese preferred.
• Up to 25% regional and international travel.
• Certifications: ITIL, PMP, or similar certifications preferred.

Core Competencies

Demonstrates expertise in IT service delivery and operations management, ensuring compliance with cybersecurity and regulatory requirements while fostering strong partnerships with stakeholders. Proven ability to lead teams, manage vendor relationships, and drive execution of IT initiatives in a fast‑paced environment.

Hard Skills

• Network Services
• Infrastructure Services
• Incident Management
• Problem Management
• Change Management
• Application Support
• Technology Operations
• Data Privacy Compliance
• Cybersecurity Compliance
• Lifecycle Management

Soft Skills

• Problem‑Solving
• Communication
• Customer Service Orientation
• Collaboration
• Influencing Without Authority

Certifications & Qualifications

• ITIL
• PMP

Industry Keywords

• Medical Device Environment
• Regulated Environment
• Service‑Level Agreements
• Performance Management
• Continuous Improvement