Mac-First IT Support Engineer - AI-Driven Campus Tech

IMD International; Lausanne; Hybrid; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Free coffee

Job summary

The International Institute for Management Development (IMD) in Lausanne is recruiting an IT Support Engineer to assist Staff, Faculty, Participants and Alumni across platforms, with a focus on delivering reliable solutions and excellent service.

You'll work daily with AI tools, help train and improve them, and collaborate with AV and conferencing teams on a modern campus. Fluency in French and English, Mac-first experience, and good judgment are essential.

Qualifications

• Hands-on IT support experience across platforms and users.
• Strong troubleshooting across macOS, iOS, and Windows environments.
• Excellent customer-facing communication and service orientation.
• Fluency in English and French; ability to work in a multilingual team.
• Good judgment, problem-solving, and autonomous working style.
• Curiosity about AI and ability to work with AI assistants daily.

Responsibilities

• Be the face of IT for Staff, Faculty, Participants, and Alumni across platforms.
• Support a Mac-first environment while aiding the transition from Windows.
• Troubleshoot complex issues and document solutions for the team.
• Collaborate to apply AI tools, train and improve them.
• Coordinate with AV/ conferencing teams to keep rooms running smoothly.
• Grow skills on a large campus and contribute to knowledge sharing.

Skills

macOS

iOS

Windows

Customer service

English & French

AI familiarity

Autonomy

Documentation

Tools

Copilot Studio

Job description

The International Institute for Management Development (IMD) in Lausanne is recruiting an IT Support Engineer to assist Staff, Faculty, Participants and Alumni across platforms, with a focus on delivering reliable solutions and excellent service.

You'll work daily with AI tools, help train and improve them, and collaborate with AV and conferencing teams on a modern campus. Fluency in French and English, Mac-first experience, and good judgment are essential.