Junior Client Success Manager (m/f/d), 80–100%

Bestag Vermittlung AG; Schweiz; On-site; CHF 70,000 - 110,000; Full time

Job summary

Bestag Vermittlung AG in Switzerland is seeking an independent real estate consultant who guides clients through the consulting process, from initial assessment to closing mandates. You will analyze properties, value situations, compare agents, and support clients through every step while building trust in person, over video, and by phone.

You'll work with our support team and seasoned consultants, developing consulting and new client acquisition skills, with excellent German as a requirement

Qualifications

• Direct client contact experience preferred.
• Professional, warm, persuasive communication across channels.
• Ability to analyze complex situations and explain clearly.
• Independent, structured work style with ownership mindset.
• Strong service orientation with commercial sense.
• Experience in consulting, sales, customer success, banking, insurance, or real estate is a plus.
• Tech-savvy and quick to learn new systems.
• Excellent command of German; French or English a plus.
• Real estate experience welcome but not mandatory.

Responsibilities

• Support and advise clients who have signed on throughout their property sale.
• Analyze property, personal situation, and owners’ goals.
• Prepare property valuations and discuss results clearly with clients.
• Identify and compare suitable local agents and coordinate selection.
• Conduct structured agent comparisons with clients and assist in decision-making.
• Ensure clients know current status and next steps in the process.
• Engage with potential new clients and, with experience, handle closing mandates.
• Collaborate with internal support and consultants to improve processes.

Skills

Client contact

Communication skills

Analytical thinking

Independent work

Service mindset

Industry experience

Tech-savviness

German fluency

French/English a plus

Real estate exposure

Job description

You will take over clients once they have signed on and guide them through our entire consulting process – from analyzing their initial situation, valuing the property, and comparing agents, to selecting the right broker and beyond.

At the same time, you will hold conversations with interested property owners and gradually develop your skills in consulting and new client acquisition.

Your responsibilities

• You will support and advise clients who have already signed on throughout their property sale.
• You will analyze the property, the personal situation, and the goals of the owners.
• You will prepare property valuations and discuss the results with clients in an easy-to-understand way.
• You will identify and compare suitable local real estate agents and coordinate the selection process.
• You will conduct structured agent comparisons together with the clients and support them in their decision-making.
• You will ensure that clients always know where they stand in the process and what the next steps are.
• You will hold conversations with potential new clients and, as you gain experience, take on the closing of mandates yourself.
• You will work closely with our internal support team and experienced consultants, contributing ideas to improve our processes.

Your profile

• You enjoy direct client contact and are able to build trust quickly.
• You communicate professionally, warmly, and persuasively – over the phone, via video, and in person.
• You think analytically and can explain complex information in an understandable way.
• You work independently and in a structured manner, and you enjoy taking responsibility for your clients.
• You have a strong service-oriented mindset combined with a solid commercial understanding.
• Initial experience in consulting, sales, customer success, banking, insurance, or real estate is an advantage, but not a requirement.
• You are tech-savvy and quick to learn new systems and processes.
• You have excellent command of German; French or English are a plus.
• Experience in real estate is welcome, but we value the ability to learn, customer orientation, and an entrepreneurial mindset more.

What you can expect from us

You will have the opportunity to develop step-by-step into an independent real estate consultant. You won't need to acquire all your own clients from day one: a key part of your role will be to provide professional advice to existing mandates and guide them successfully through our process.

You will work in a fast-growing company with short decision-making paths, a high level of personal responsibility, and direct client contact. At the same time, you will gain deep insights into the Swiss real estate market and learn how to professionally support property sales from the owner's perspective.