Intern - Quality Management Handbook

UN Secretariat; Genf; Sur place; CHF 17 000 - 26 000; Plein temps

Résumé du poste

The UN Secretariat invites a capable intern to join the UNOG Medical Service in Geneva. The role focuses on reorganizing and completing the Quality Management Handbook, reviewing procedures, and aligning with ISO standards within the UN framework.

Aimed for completion by the end of 2025, the internship supports professional care for UN staff through standardized SOPs and robust documentation. The candidate will interview team members, draft updated procedures, and collaborate with UN

Qualifications

• Applicants must be enrolled in or have completed a graduate school program in a field related to international occupational/public health.
• Fluency in English is mandatory; knowledge of French or another UN language is desirable.

Responsabilités

• Review and understand existing procedures, UN guidelines, and ISO standards relevant to occupational health.
• Assess the current Quality Management Handbook, identifying missing SOPs.
• Propose a standardized, easily updatable format for all SOPs.
• Develop a project plan for handbook updates.
• Interview team members to validate existing SOPs and gather input for new ones.
• Consult with other UN stakeholders to ensure comprehensive coverage.
• Draft the updated handbook, incorporate feedback, and present the final version to management.

Connaissances

Communication skills

Analytical skills

Report writing skills

MS Word

PowerPoint

Microsoft Teams

English fluency

French desirable

Formation

Graduate studies in international occupational/public health

Outils

MS Word

PowerPoint

Teams

Description du poste

Organizational context: The UNOG Medical Service, part of the Human Resources Management Service in Geneva, provides occupational health recommendations to approximately 18,500 staff members across 38 UN-related organizations. Its mandate includes promoting staff health, protecting against workplace hazards, and supporting staff with health-related workplace adjustments and return-to-work plans. This internship falls under the Deputy Chief Medical Officer.

Job purpose: This internship aims to support the UNOG Medical Service in enhancing its operational efficiency and professional standards by reorganizing and completing the Quality Management Handbook. The intern will play a key role in reviewing existing procedures, identifying gaps, proposing standardized formats, and developing new Standard Operating Procedures (SOPs). This initiative is crucial for ensuring that the Medical Service's operations are clear, practical, and meet professional occupational health standards within the UN framework, with a target completion date for updated procedures by the end of 2025. The role contributes to the overall quality of professional care provided to UN staff.

Responsibilities: The intern will be responsible for reviewing and understanding existing procedures, UN guidelines, and ISO standards relevant to occupational health. Key duties include assessing the current Quality Management Handbook, identifying missing Standard Operating Procedures (SOPs), and proposing a standardized, easily updatable format for all SOPs. The role involves developing a project plan for handbook updates, interviewing team members to validate existing SOPs and gather input for new ones, and consulting with other UN stakeholders to ensure comprehensive coverage. The intern will draft the updated handbook, incorporate feedback, and present the final version to management, contributing to the service's adherence to professional standards.

Education: Applicants must be enrolled in or have completed a graduate school program (second university degree or equivalent, or higher), or be in the final year of a university degree program (bachelor's level or equivalent). A field of study relevant to international occupational/public health is required. Fluency in English is mandatory; knowledge of French or another official UN language is desirable.

Work experience: Professional work experience is not required for this internship. However, applicants must be pursuing or have completed a relevant university degree. A field of study closely related to the work of the UNOG Medical Service, such as international occupational or public health, is essential. Applicants should also possess strong communication, analytical, and report-writing skills.

Skills: Communication skills for interviewing, analytical skills, report writing skills, proficiency in standard software applications (MS Word, PowerPoint, Teams). Desirable skills include drafting news articles/social media posts and designing surveys/polls. Fluency in English is required; French or another UN language is desirable.

Required languages:

Desired languages: French