Interactive Museum Guide: Inspiring Tours & Stories

Monmouth University; Winterthur; On-site; CHF 18,000 - 20,000; Full time

Benefits offered by this job

403b with employer match

Store and cafe discounts

Free general admission for you and for

Job summary

Winterthur Museum, Garden & Library seeks a Museum Guide to lead visitors through the Winterthur House, delivering introductory, seasonal, and special tours with strong customer service.

You'll train in tour design, engage diverse audiences, and connect themes from the Garden to provide holistic interpretation while ensuring visitor safety and collection security during tours. Flexible scheduling includes weekends, holidays, and peak months.

Qualifications

• HS diploma or equivalent with 1–2 years of forward-facing customer service.
• 1 year of similar experience with a Bachelor’s degree.
• Preferred experience: Museum or historic site interpretation or teaching.

Responsibilities

• Provide excellent understanding of the museum collection for up to 11 visitors by providing age- and knowledge-level appropriate interpretations of the various rooms.
• Guide walking tours lasting up to 2 hours at a time and provide stationary interpretation during the self-paced tour lasting up to 6 hours.
• Provide interpretation that inspires and engages visitors through compelling stories with broad themes of history, global culture, societal ideas and the Winterthur Story and the museum collection.
• Will maintain authority to ensure appropriate tour conduct in order to ensure the safety of the collection and to ensure that tours are completed in a timely manner.
• Will safely direct visitors during an emergency evacuation.
• Participate in initial orientation and continual training in the form of monthly Guides Meetings, collection study, reading and preparing tour outlines, and trailing tours. Must attend mandatory monthly guides meetings in person.
• Will be evaluated two times in the first year of employment for opportunities to improve skills. Formal evaluations will take place every two years by the Supervisor or Interpreter for quality assurance. Must be open to feedback and suggestions for improvement.
• Indicate availability through the scheduling system When to Work by the first of each month. Must be able to work Saturdays and Sundays, occasional evenings, and some holidays, to include the three days following Thanksgiving or the three days after Christmas. Must be available to work weekdays, especially in peak months of April, May, November, and December.
• Perform additional guiding related duties as needed and requested by Supervisor potentially including school programs and garden & estate tours, based on skill set and interest.
• Must be willing to learn and guide new tours including those that incorporate themes from changing Exhibitions.

Skills

Verbal communication

Interpersonal skills

Audience adaptation

Flexibility

Detail oriented

Education

HS diploma

Bachelor's degree

Tools

Microsoft Office

Job description

Winterthur Museum, Garden & Library seeks a Museum Guide to lead visitors through the Winterthur House, delivering introductory, seasonal, and special tours with strong customer service.

You'll train in tour design, engage diverse audiences, and connect themes from the Garden to provide holistic interpretation while ensuring visitor safety and collection security during tours. Flexible scheduling includes weekends, holidays, and peak months.