Estate Guide: Garden & Museum Tour Leader

Winterthur Museum, Garden & Library; Winterthur; On-site; CHF 16,000 - 22,000; Full time

Job summary

Winterthur Museum, Garden & Library is seeking an Estate Guide to lead narrated tram tours of the garden and estate, guide garden walks, and provide light shuttle transportation. You will engage visitors, interpret the garden for diverse audiences, and ensure safety and courtesy at all times.

The role requires a HS diploma with 1-2 years of visitor service experience, a willingness to train, and the ability to drive trams and shuttle buses.

Qualifications

• HS diploma or equivalent with 1-2 years’ experience in teaching, visitor service or tour industry.
• Defensive driving certification preferred or required as part of training.
• Excellent visitor engagement and strong verbal communication skills are essential.

Responsibilities

• Provide excellent visitor service and orientation to Winterthur visitors.
• Interpret garden and estate via tram tours, shuttle, and guided walks for diverse audiences.
• Lead as assigned and coordinate daily tram and shuttle operations.
• Conduct pre-/post-shift vehicle inspections and complete Daily Vehicle Reports.
• Participate in initial and ongoing training and stay updated via program communications.
• Perform other guiding or driving duties as needed.

Skills

Visitor engagement

Oral communication

Public speaking

Garden knowledge

Vehicle operation

Defensive driving

Report writing

Education

HS diploma

Tools

Microsoft Word

Job description

Winterthur Museum, Garden & Library is seeking an Estate Guide to lead narrated tram tours of the garden and estate, guide garden walks, and provide light shuttle transportation. You will engage visitors, interpret the garden for diverse audiences, and ensure safety and courtesy at all times.

The role requires a HS diploma with 1-2 years of visitor service experience, a willingness to train, and the ability to drive trams and shuttle buses.