Infrastructure SDM: End-to-End IT Delivery & Automation

Tata Consultancy Services; Vaud; Vor Ort; CHF 150.000 - 190.000; Vollzeit

Zusammenfassung

Tata Consultancy Services is seeking a Service Delivery Manager in Switzerland to own end-to-end delivery and governance of Infrastructure Managed Services. The role drives secure, resilient, SLA-driven operations with a focus on quality, precision, and reliability.

Responsibilities include leading service reviews, tracking SLAs/KPIs, managing major incident escalations, and coordinating onsite and nearshore teams in Spain.

Qualifikationen

• 10+ years of experience in Infrastructure / ERP Managed Services delivery.
• Strong ITIL-based service management experience.
• Experience with ServiceNow, monitoring tools, and enterprise infrastructure.
• Fluency in French (both written and spoken) is required.

Aufgaben

• Own end-to-end service delivery governance and act as single point of accountability.
• Lead service reviews, SLA/KPI tracking, and operational excellence initiatives.
• Manage P1/P2 incident escalations and ensure root cause analysis.
• Ensure smooth service transition, stabilization, and steady-state operations.
• Ensure compliance with Client's security, data privacy, and audit requirements.
• Coordinate onsite and nearshore delivery teams (Spain).
• Drive automation, AIOps, and continuous improvement initiatives.

Kenntnisse

Infrastructure/ERP MSP delivery

ITIL-based service management

Monitoring tools

Enterprise infrastructure

French language

Tools

ServiceNow

Jobbeschreibung

Tata Consultancy Services is seeking a Service Delivery Manager in Switzerland to own end-to-end delivery and governance of Infrastructure Managed Services. The role drives secure, resilient, SLA-driven operations with a focus on quality, precision, and reliability.

Responsibilities include leading service reviews, tracking SLAs/KPIs, managing major incident escalations, and coordinating onsite and nearshore teams in Spain.