IFS Support Specialist

IT Works Recruitment Europe; Basel; Vor Ort; CHF 60.000 - 78.000; Vollzeit

Zusammenfassung

IT Works Recruitment Europe is supporting an established organisation in Basel to recruit an IFS Support Specialist. The role focuses on day-to-day support for IFS users and improving the stability, functionality, and performance of the ERP environment.

The ideal candidate enjoys problem-solving, working directly with users, and contributing to continuous system improvements. You will handle tickets, assist with testing, releases, upgrades, and collaborate with IT teams and external partners.

Qualifikationen

• Hands-on experience with IFS Applications or IFS Cloud.
• Previous experience in an IFS support role.
• Good understanding of ERP processes and functionality.
• Strong troubleshooting and analytical skills.
• Customer-focused approach with excellent communication skills.

Aufgaben

• Provide L1/L2 application support to IFS users.
• Investigate and resolve functional and system-related issues.
• Manage support tickets and incidents through to resolution.
• Work directly with business users to understand requirements.
• Support testing, releases, upgrades and system enhancements.
• Identify recurring issues and recommend improvements.
• Work with internal IT teams, developers and external IFS partners.

Kenntnisse

IFS Applications/IFS Cloud

IFS support experience

ERP processes

Troubleshooting

Communication skills

Jobbeschreibung

IT Works Recruitment Europe is supporting an established organisation in the recruitment of an IFS Support Specialist to join their team in Basel.

The role will focus on providing high-quality day-to-day support to IFS users while helping to improve the stability, functionality and performance of the wider ERP environment. This position would suit an IFS professional who enjoys problem-solving, working directly with users and contributing to continuous system improvements.

Key responsibilities:

• Provide L1/L2 application support to IFS users
• Investigate and resolve functional and system-related issues
• Manage support tickets and incidents through to resolution
• Work directly with business users to understand requirements
• Support testing, releases, upgrades and system enhancements
• Identify recurring issues and recommend improvements
• Work with internal IT teams, developers and external IFS partners

Requirements:

• Hands-on experience with IFS Applications or IFS Cloud
• Previous experience in an IFS support role
• Good understanding of ERP processes and functionality
• Strong troubleshooting and analytical skills
• Customer-focused approach with excellent communication skills