Hotel Connectivity Specialist (Channel Managers & Switches)

SmartRecruiters, Inc.; Chiasso; Hybrid; CHF 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Flexible start and end times

Remote work according to local laws

Travel industry discounts

Training on internal platform

Volunteer days

Snacks / beverages at offices

Zusammenfassung

lastminute.com N.V. is seeking a Hotel Connectivity Specialist to bridge Global Hotel with channel managers and switches. You will work hands-on on ARI flows, content mapping, and connectivity protocols, shaping technical and commercial outcomes without being a software engineer.

You will collaborate with Product, Engineering, and partners across Europe and Asia, ensuring content quality and availability while improving operational efficiency.

Qualifikationen

• 4+ years hands-on experience with hotel connectivity and channel managers.
• Deep practical understanding of ARI flows, booking delivery and content mapping.
• Familiarity with connectivity protocols XML/JSON, push/pull.
• Ability to read API documentation and translate into business cases.
• Exposure to GDS, OTA integrations or property management systems.
• Basic SQL and data literacy to support impact analysis.

Aufgaben

• Act as subject-matter expert on channel manager and switch connectivity.
• Engage technical partners to understand capabilities and roadmaps.
• Read and interpret partner API docs to assess fit with needs.
• Identify gaps affecting quality, availability, or efficiency.
• Diagnose connectivity issues and determine root causes.
• Translate findings into clear business cases for upgrades or onboarding.
• Support commercial conversations requiring technical depth.
• Coordinate with Product and Engineering across Europe and Asia.

Kenntnisse

Hotel connectivity

Channel manager integration

API documentation reading

SQL & data literacy

Commercial awareness

Communication skills

GDS integrations

OTA integrations

AI knowledge

Tools

SiteMinder

D-EDGE

Cloudbeds

RateGain

DerbySoft

Availpro

Jobbeschreibung

Hotel Connectivity Specialist (Channel Managers & Switches)

• Full-time
• Department: Revenue & Operations

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers' travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide, developing our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.

Global Hotel is lastminute.com group's hotel sourcing and distribution division, managing direct contracts with 23,000+ hotel properties worldwide. We operate sophisticated B2C distribution through the group's consumer brands and are expanding our B2B capabilities through strategic partnerships and technology platforms.

We are looking for a Hotel Connectivity Specialist to act as the technical and commercial bridge between Global Hotel and the channel managers, switches and connectivity providers that power our hotel distribution. This is a hands-on specialist role, not a product or engineering position. You will be the go-to expert who understands how channel managers and switches work in practice, speaks the technical language of our connectivity partners, and translates what you learn into clear technical gaps and simple, credible business cases for upgrading or expanding our connections.

Key Responsibilities

• Act as the subject-matter expert on channel manager and switch connectivity: ARI distribution (availability, rates, inventory), booking delivery, content and mapping, and rate/availability push and pull.
• Engage directly and technically with channel managers, switches and aggregators (e.g. SiteMinder, D-EDGE, Cloudbeds, RateGain, DerbySoft, Availpro) to understand their capabilities, limitations and roadmaps, and benchmark them against each other and against our distribution requirements.
• Read and interpret partner API documentation and integration specifications to assess fit against our needs.
• Identify technical gaps and limitations in current connections that affect content quality, availability, competitiveness, conversion or operational efficiency.
• Diagnose recurring connectivity issues and pinpoint root cause on the partner or protocol side.
• Translate technical findings into simple, credible business cases to justify upgrading, replacing or onboarding channel managers and switches, quantifying expected impact coverage, competitiveness, error reduction, operational savings — with data and analytics colleagues.
• Support commercial and partnership conversations that require technical depth.
• Partner with Product and Engineering during discovery and integration work, coordinating between external partners and internal teams across Europe and Asia.
• 4+ years working hands-on with hotel connectivity (channel managers, switches, connectivity/aggregation platforms) on the OTA, bedbank, channel manager or hotel-tech side.
• Deep practical understanding of ARI flows, booking delivery, content mapping and connectivity protocols (XML/JSON, push/pull).
• AI knowledge
• Comfortable in technical conversations with connectivity partners: reading API documentation, understanding integration constraints and diagnosing connectivity issues, without needing to be a software engineer.
• Commercial awareness: able to see the business impact of a technical gap and frame it in a clear, simple business case.
• Strong communication skills to bridge technical and commercial stakeholders.
• Detailed familiarity with the channel manager and switch landscape and its key players.
• Basic SQL and data literacy to support impact analysis.
• Exposure to GDS, OTA integrations or property management systems.

What we offer

• Join a dynamic team in an inclusive-international environment
• Grow thanks to the career journey and our internal mobility perspective
• Manage your own schedule thanks to the flexible start and end of the working day
• Work a shorter working week (36h), of which 4 hours on Friday morning
• Get focus time for learning, development and deep work on Friday mornings
• Work partially or fully remote according to local laws
• Enjoy continuous training thanks to our company platform
• Benefit from employee discounts on travel
• Receive 2 days off per year for the purpose of volunteering
• Receive a voucher after some years in the company
• Get free snacks / fruit / hot drinks / water / beverages at our offices
• Welfare platform (Corporate Benefits) where you will find dedicated discounts with more than 1500 partners

Perks of working with us

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
• Shorter working week (36h as full time), with a half working day on Fridays
• Flexible start and end of the working day, with core hours from 10:00 to 4:00 pm
• Possibility to work from anywhere for a period of time per year defined according to local regulations

• Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.
• Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content

• 2 paid days off per year for volunteering purposes
• Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Wish you were here? We do, too!

Selection process steps*

• HR interview (15-30 minutes)
• Offline Business Case
• Offer extended
  (*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria:

By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.