Hotel Connectivity Specialist (Channel Managers & Switches)

lastminute.com; Chiasso; Vor Ort; CHF 110.000 - 150.000; Vollzeit

Zusammenfassung

Lastminute.com seeks a Hotel Connectivity Specialist to act as the technical and commercial bridge between Global Hotel and channel managers, switches and connectivity providers powering our hotel distribution.

This is a hands-on role where you will understand how channel managers work, read API documentation, identify gaps, and translate findings into credible business cases for upgrading or expanding connections in collaboration with Product and Engineering.

Qualifikationen

• Experience with hotel distribution connectivity and channel managers is desirable.
• Ability to read partner API documentation and integration specifications.

Aufgaben

• Act as the subject-matter expert on channel manager and switch connectivity, including availability, rates, inventory, and booking delivery.
• Engage with channel managers and connectivity providers to understand capabilities and roadmaps, and benchmark against requirements.
• Read and interpret partner API documentation to assess fit against needs.
• Identify technical gaps and limitations in current connections affecting content quality and availability.
• Diagnose connectivity issues and pinpoint root causes on partner/protocol sides.
• Translate technical findings into business cases to justify upgrading or onboarding connections, with data-backed impact.
• Support commercial conversations requiring technical depth and coordinate with Product and Engineering during discovery and integration.

Jobbeschreibung

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers' travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide, developing our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly‑traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.

Job Description

Global Hotel is lastminute.com group's hotel sourcing and distribution division, managing direct contracts with 23,000+ hotel properties worldwide. We operate sophisticated B2C distribution through the group's consumer brands and are expanding our B2B capabilities through strategic partnerships and technology platforms.

We are looking for a Hotel Connectivity Specialist to act as the technical and commercial bridge between Global Hotel and the channel managers, switches and connectivity providers that power our hotel distribution. This is a hands‑on specialist role, not a product or engineering position. You will be the go‑to expert who understands how channel managers and switches work in practice, speaks the technical language of our connectivity partners, and translates what you learn into clear technical gaps and simple, credible business cases for upgrading or expanding our connections.

Key Responsibilities

• Act as the subject‑matter expert on channel manager and switch connectivity: ARI distribution (availability, rates, inventory), booking delivery, content and mapping, and rate/availability push and pull.
• Engage directly and technically with channel managers, switches and aggregators (e.g. SiteMinder, D-EDGE, Cloudbeds, RateGain, DerbySoft, Availpro) to understand their capabilities, limitations and roadmaps, and benchmark them against each other and against our distribution requirements.
• Read and interpret partner API documentation and integration specifications to assess fit against our needs.
• Identify technical gaps and limitations in current connections that affect content quality, availability, competitiveness, conversion or operational efficiency.
• Diagnose recurring connectivity issues and pinpoint root cause on the partner or protocol side.
• Translate technical findings into simple, credible business cases to justify upgrading, replacing or onboarding channel managers and switches, quantifying expected impact coverage, competitiveness, error reduction, operational savings — with data and analytics colleagues.
• Support commercial and partnership conversations that require technical depth.
• Partner with Product and Engineering during discovery and integration work, coordinating between external partners and internal teams across