Head of Restaurant Operations EMEA

Restaurant Brands International; Zug; Vor Ort; CHF 120’000 - 150’000; Vollzeit

Zusammenfassung

A leading global restaurant company is looking for a Head of Restaurant Operations EMEA. This role involves setting strategic direction and ensuring operational excellence for multiple restaurant brands in the EMEA region. The ideal candidate will have extensive experience in quick service operations, exceptional leadership skills, and the ability to drive performance improvements. This position is based in Zug, Switzerland, requiring 5 days a week in the office.

Leistungen

Comprehensive global paid parental leave

Free telemedicine

Mental wellness support

Qualifikationen

• Minimum 10 years of experience in Quick Service Restaurants operations.
• Experience in a franchised or similarly structured environment is required.
• Previous experience leading and setting regional strategy.

Aufgaben

• Lead and set the strategic direction of operations for all RBI brands.
• Oversee ongoing innovation to support brand growth in the region.
• Drive operational excellence across all brands.

Kenntnisse

Organizational leadership

Strategic business leadership

Collaboration

Attention to detail

Communication skills

Problem solving

Adaptability

Interpersonal skills

Proficiency in Microsoft Office

Jobbeschreibung

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The Head of Restaurant Operations EMEA is responsible for leading and setting the strategic direction of Operations for all four RBI brands (Burger King, Popeyes, Tim Hortons, Firehouse Subs) in the EMEA region. Reporting to the Regional President EMEA, this individual will oversee ongoing innovation and development that will continue to support and grow our brands in the region and the QSR industry at large.

The ideal candidate has strong organizational leadership experience and is a strategic cross-functional business leader. You must be collaborative and work well in a fast-paced, ever-changing environment where leadership, attention to detail, problem solving, strong communication skills and adaptability are key success levers to drive projects forward. The ideal candidate understands the importance of never settling for status quo, always looks for opportunities to improve processes and has a constant eye for breakthrough ideas that will drive the business forward.

Effectiveness in the role will be demonstrated by strong results in restaurant audits, guest satisfaction surveys, digital guest feedback, speed of service assessments, operational effectiveness and sales, as well as operational collaboration with teams in Restaurant Technology, Field Operations, Development, Digital and Marketing.

The role is based in Zug, Switzerland and requires 5 days per week in the office.

Your Key Roles & Responsibilities

• Operations Strategy
  • Stay informed on best practices in the quick-service restaurant industry and help shape a forward-looking vision for delivering modern, efficient, and customer-centric operations.
  • This includes operational components of the strategic plan for each brand, identification of investment areas and prioritization of major initiatives.
• Restaurant & Franchisee performance
  • Work together with Franchise partners to continually improve performance at restaurant and franchise level, working closely with the Field Operations functions for each brand.
• Operations Excellence
  • Oversee testing and development of restaurant procedures for new and existing food products, with consistency, speed of service, and simplicity as top priorities.
• Restaurant Equipment & Layout Design
  • Lead the Operations Equipment team to continually look for opportunities and find innovative solutions to improve efficiencies, broaden our scope of potential offerings, minimize required maintenance and lengthen the equipment life span.
• Guest Experience
  • Oversee guest experience across all brands, ensuring exceptional service standards and GX projects execution. Lead and support the regional Guest Experience Team in improving the key performance metrics.
• Training
  • Liaise with the International (EMEA, APAC, LAC) training strategy team to develop programs for restaurant owners, team members and regional corporate field staff.
  • Advise the central training team on region-specific needs, including recommendation of appropriate training mediums for best-in-class team member training.
• Labor
  • Identify labor market challenges and build tools to proactively support restaurant owners.
• Restaurant systems and programs
  • Working closely with the Restaurant Technology team, develop and constantly adapt a restaurant technology roadmap involving POS, equipment and inventory systems to build innovative restaurant efficiencies.

Your Skills & Experience

• Minimum 10 years of experience in Quick Service Restaurants operations
• Previous business to customer operations experience
• Experience in a franchised or similarly structured environment is required
• Previous experience in the EMEA region and cross-country experience is a plus
• Previous experience leading and setting regional strategy as well as managing cross-functional teams
• Exceptional interpersonal and problem-solving skills; ability to work cross-functionally both internally and externally to impact significant business outcomes across diverse markets
• Full proficiency in English
• Ability to travel throughout the EMEA region
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Benefits and Equal Opportunity

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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