Head of AI-Powered Support & Automation

Tangem AG; Zug; Hybrid; CHF 82.372 - 109.830; Vollzeit

Benefits dieser Stelle

Stability and growth opportunities

Zusammenfassung

Tangem AG in Zug, Switzerland is looking for a Head of AI-Driven Support. This role involves taking full ownership of the support automation strategy, including the design and implementation of AI-driven support systems. The ideal candidate should have over 5 years of experience in operations automation or AI products, along with hands-on experience in customer support platforms such as Zendesk and Intercom. The position offers stability and the opportunity to participate in the growth of a potential unicorn.

Qualifikationen

• 5+ years of experience in operations automation or AI products.
• Proven experience in building AI-driven support systems.
• Hands-on experience with customer support tools.

Aufgaben

• Take ownership of support automation strategy.
• Launch and manage multi-channel support.
• Build and scale fully automated L1 support.
• Design and implement AI architecture.
• Own knowledge base strategy.

Kenntnisse

Technical/product background

Experience in operations automation

Experience with AI products

Customer support platforms

Data-driven mindset

Tools

Zendesk

Intercom

Custom in-house solutions

Jobbeschreibung

Tangem AG in Zug, Switzerland is looking for a Head of AI-Driven Support. This role involves taking full ownership of the support automation strategy, including the design and implementation of AI-driven support systems. The ideal candidate should have over 5 years of experience in operations automation or AI products, along with hands-on experience in customer support platforms such as Zendesk and Intercom. The position offers stability and the opportunity to participate in the growth of a potential unicorn.