Guest Experience Lead — Premium Yoga Retail

SportsTechJobs; Gstaad; À distance; CHF 85 000 - 120 000; Plein temps

Résumé du poste

Alo Yoga in Gstaad, Switzerland is hiring a Sales & Service Lead to elevate guest experiences and drive sales performance on the floor. You will lead a team of Sales & Service Associates and Cashiers, coach to improve product knowledge, and partner with Operations and Visual teams to keep store operations running smoothly.

The role requires strong client-facing skills, leadership experience, and a proactive approach to feedback and personal growth within a busy luxury retail environment.

Qualifications

• Client-focused sales experience in a consumer-facing setting.
• Demonstrated leadership capabilities and decision-making.
• Receptive to feedback and eager to mentor others.
• Excellent interpersonal and written communication skills.

Responsabilités

• Lead an exceptional guest experience on the floor through assessing guest connection and product education.
• Build client relationships daily with customers.
• Analyze reports to strategize and deliver results; implement action plans.
• Ensure effective sales floor coverage through workforce planning and selling initiatives.
• Oversee Sales & Service Associates and Cashiers; recruit and develop talent.
• Collaborate with Operations & Visual leads to ensure well-executed business.
• Implement company directives with the Sales & Service Manager.

Connaissances

Client-focused sales

Leadership

Feedback-driven

Communication skills

Description du poste

Alo Yoga in Gstaad, Switzerland is hiring a Sales & Service Lead to elevate guest experiences and drive sales performance on the floor. You will lead a team of Sales & Service Associates and Cashiers, coach to improve product knowledge, and partner with Operations and Visual teams to keep store operations running smoothly.

The role requires strong client-facing skills, leadership experience, and a proactive approach to feedback and personal growth within a busy luxury retail environment.