Groups, Billing & Rooming Coordinator

Rehaklinik Tschugg AG; Port; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Competitive package

Ample development opportunities

Discounts across Ennismore brands

Zusammenfassung

Rehaklinik Tschugg AG in Bern seeks an experienced professional for a role in managing group bookings and billing processes. The ideal candidate will have a degree in Hotel Management and at least 2 years of experience in the hospitality sector. Responsibilities include coordinating room assignments, ensuring customer satisfaction, and maintaining operation standards.

The role demands excellent communication skills in both English and Spanish, along with the ability to multitask and work effectively under pressure. The company offers a competitive package with development opportunities across the Ennismore family of brands.

Qualifikationen

• Minimum 2 years of experience in hospitality/luxury events or sales departments.
• Fluent in English and Spanish, with excellent verbal and written communication skills.
• Ability to adapt quickly and learn new concepts.

Aufgaben

• Manage group bookings and coordinate room assignments.
• Serve as the main contact for group organizers regarding billing processes.
• Provide exceptional customer service to address concerns promptly.

Kenntnisse

Multitasking

Customer service

Attention to detail

Relationship building

Communication (English, Spanish)

Ausbildung

Degree in Hotel Management

Jobbeschreibung

Responsibilities

• Manage group bookings, handle billing processes, and coordinate room assignments under the guidance of the Director of Sales.
• Serve as the main point of contact for group organizers regarding rooming lists and billing processes, ensuring that all requirements and preferences are met or exceeded.
• Coordinate with the Conference Manager to align rooming and billing details with the event’s overall operations.
• Manage room blocks and monitor group reservations to ensure accurate and timely updates.
• Prepare and distribute rooming lists to relevant departments, ensuring all special requests are handled and details are accurate and up to date.
• Prepare and process group billing, reviewing and verifying all charges, and charge any incidentals the group incurs in‑house.
• Provide exceptional customer service, addressing any concerns or issues promptly.
• Review invoices daily while the group is in‑house and ensure that all PMs are closed on checkout of the group if no credit is applicable.
• Participate as a team player with all departments.
• Attend weekly coordination meetings, pre‑conference meetings, and credit meetings.
• Prepare group commission forecasting and accruals.

Qualifications

• Degree in Hotel Management or a related field.
• At least 2 years of experience in hospitality/luxury events or sales departments.
• Ability to multitask, work in a fast‑paced environment, and maintain high‑level attention to detail and organizational skills.
• Excellent verbal and written communication skills; fluent in Spanish and English.
• Strong relationship building ability; capable of making people feel comfortable, including team members, guests, and colleagues.
• Innovative, insightful, and willing to take ownership of important issues, solve problems, and make effective decisions.
• Quick learner who adapts to a unique culture and embraces new approaches.
• Humble and open to ideas, encouraging teamwork and efficient outcome achievement.
• Motivated to challenge norms and experiment with new ideas.
• Desire to work in a supportive, fun, and collaborative team environment.
• A competitive package, ample opportunities for development, and excellent discounts across the entire Ennismore family of brands.